QC Compliance Manager in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF

At Pets at Home Group we’re constantly adapting to transform pet care. Join us and work in a large scale programme that will help shape, build and deliver our next-generation holistic pet care service. By joining us you’ll create new ways to support pets and their owners to live happier lives together.

About the role

As the QC Compliance Manager, you will set the framework, in which the Compliance team can then set parameters, to drive a continuous improvement approach to both product quality and safety standards.

You will be responsible for ensuring that our product development process and procedures are legally compliant and that we continually manage product quality and safety, interfacing with both internal and external customers to give full transparency of performance and to drive a proactive approach across the business.

This is a key role in our business. You will have responsibility for managing the Compliance team to be able to both lead and develop our suppliers to continually improve their processes and product performance criteria, all the time ensuring safety and quality standards are the best they can be, and ultimately provide the right level of due diligence and business assurance.

As the overall product custodian, you will ensure the development and implementation of Quality Management Systems (QMS) for both Food and Accessories; and these should include the management and update of Quality Manual for the business.

About your experience

You will be proficient at audit procedures and able to conduct factory audits independently, detailing appropriate recommendations.

Your thought process should be on developing a Total Quality Management Approach and factoring in key measurement systems within the product and supplier life cycle to achieve this.

Key experience/attributes required for this role include:

• Extensive experience of working within supplier audit, compliance or product safety roles
• Audit Capability and ideally qualifications within this field
• Knowledge of end to end manufacturing from raw materials, through raw materials, process, packaging, storage and distribution
• Knowledge of HACCP and product safety management systems within suppliers
• Experience of People Management
• Experience of spreadsheet trackers and project management tools
• Strong communication and interpersonal skills. The ability to work cross-departments to achieve results
• You will be a team player
• The ability to communicate clear decisions, next steps and take accountability
• Highly organized and able to multi-task
• Good presentation skills
• Detail oriented, with the ability to pre-empt barriers to progress
• Ability to think strategically

About our purpose

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.