The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.
Salary: £45,000 - £55,000 per year
Contracted Hours: 39
Contract Type: Permanent
Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF
Customer Insight Manager (Voice of the Customer)
Handforth & Home
About the role
As champion of our customer voice, the Customer Insight Manager plays a really important role in informing our decision making as a business. To become the best pet care business in the world, our pets and their owners come first, and this role ensures we keep the pulse of our customer sentiment running through all that we do.
From a research perspective, this position will be responsible for assessing needs, recommending, developing and supporting best in class market research methodology. Scoping out new insight projects in conjunction with our 3rd party customer panel provider, reviewing the collected data, drawing insights, designing reports and makes business-oriented recommendations.
This role will also capture and evaluate customer feedback from a range of sources, drawing upon analytical skills to interpret data and play it back across a diverse set of stakeholders in a really clear and simple way.
Responsibilities will include (but not limited to):
About your experience
With a proven track record in customer insight and voice of customer programmes, your combination of analytical, research and business partnering skills will mean you thrive from day one within this role.
Experience of managing complex programmes of work across cross functional teams and senior stakeholders are required, in addition to experience across a broad range of product, brand, advertising and customer satisfaction research methodologies.
It is really important that you are confident with analysing and manipulating data via Excel, and you are able to interpret and communicate this data in a user-friendly way. You may find yourself presenting to senior stakeholders but will be equally comfortable rolling your sleeves up and diving into the detail.
It’s likely you’ll be a curious analytical thinker, with a keen desire to really own and shape customer insights and customer voice across a large organisation – one where your work matters, and you can truly make a difference.
If this sounds like you, we’d love to hear from you.
About the Pets at Home Group
At Pets at Home we have an ambitious plan, to become “The Best Pet Care Business in the world” and a key part of delivering this in sustainable way will be our most cherished assets: our People and our Culture. We are a business built on strong values and behaviours which guide everything we do. These are our foundations which will help us to deliver our better world pledge to create a better world for pets and the people who love them.
The Pets at Home Group includes over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. It’s fast-paced, innovative, fun and we put people at the very heart of everything we do. We are committed to developing a culture of inclusivity where everyone is able to come to work and be themselves, a culture which welcomes everyone irrespective of what makes us all unique.
Organisation: Pets at Home
Date Posted: 12-08-2021
Expiry Date: 10-08-2031
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