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Apprentice Receptionist & Administrator - COVID-19 in Norwich

Job description

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused: We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect: We act with care, compassion and kindness and value others’ diverse needs.

Integrity: We take an honest, open and ethical approach to everything we do.

Dedication: We work as one team and support each other to maintain the highest professional standards.

Excellence: We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

Wish you were here..? Take a look at our recruitment brochure under the 'Further links' section to find out more about our Hospital and what we have to offer

**14 month Fixed Term Contract - Apprenticeship **

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard within the duration of the contract.

We have an exciting opportunity for an apprentice to join our established Reception & Administrator Team (Endoscopy Department/General Medical Outpatients) In General Medical Outpatients we deal with clinics for various specialties; Gastroenterology, Endocrine, Nephrology & Thoracics. The Gastroenterology department is a dedicated provider of diagnostic and therapeutic endoscopy services, delivered by a team of experts in a comfortable and patient centred environment. The NNUH Gastroenterology department at the Quadram Institute, which has ten procedure rooms, has the capacity to conduct at least 40,000 procedures a year, making it one of the largest endoscopy centres in Europe.

Our Values of People Focused, Respect, Integrity, Dedication and Excellence – PRIDE – are important to us and here’s how they relate to our work and to this role.

As a busy department our patients are at the heart of everything we do and being focused on delivering the quality of care that our patients expect is vital in this role. You will have direct contact with our patients and being able to meet their needs with a smile and a friendly greeting will help make their visit to us much better.

You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.

We are committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients.

We take PRIDE in our work for the NNUH and hope that in your application you will show us how you take PRIDE in your work too.

Eligibility Criteria:

All applicants must be:

  • Aged 16+
  • Resident in the UK/EEA for the last three years
  • Must not have a qualification at the equivalent or above level in a similar subject (there needs to be significant new learning)’
  • Must NOT be in any form of formal government-funded education

Qualifications and Skills Required:

  • Good general standard of education
  • 4 GCSE’s at Grade D/3 or above (or equivalent)
  • Good standard of literacy and numeracy
  • Good communication and interpersonal skills
  • Good IT skills

The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

Full time: 37.5 hours per week. Monday – Friday 10am – 6pm

Interview date: 10th September 2021

Open for applications: 16th August 2021

Close for applications: 26th August 2021

Extra information

Type of Contract
Profession Sub-category
Health / Medical
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Norwich | Medical Jobs | Placements

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