Job description
CO4 9QB
Min Pay Rate
Competitive
Max Pay Rate
Competitive
Job Copy
Job title: Hub Administrator
Contract: Permanent, Part time (1 x 22hours per week, £19.5k pro rata) Monday off. Tuesday-Thursday 8:30-1 and Friday 8:30-5pm
Location: Colchester
The role of the Hub Administrator is to possess a high level of customer service and a friendly disposition. As a team we provide a switchboard for internal and external callers as well as administrative duties and tasks. This position requires frequent contact with home managers, relatives, and other key stakeholders on a daily basis. Building strong relationships within the organisation will be vital as you will be acting as the first point of contact for the Company.
Key Responsibilities
- Receive and manage incoming telephone calls and associated emails from various avenues and to maintain excellent verbal and written communication skills with team members and visitors
- To effectively maintain the shared inboxes and direct enquires to the relevant departments in a timely manner.
- Coordinating incoming and outgoing mail
- Keeping members of the business updated with announcements and team movements
- Build good working relationships within the organisation.
- Comply with the Company appraisal system and attend an appraisal every year.
- Ensure updated mandatory training requirements are met.
Experience
- Working effectively and efficiently in a fast paced environment
- Track record in delivering a proactive and customer focused service
- Ability to work on own initiative, identifying when issues need to be escalated to line manager.
- Supporting other Managers and colleagues
- Knowledge of helpdesk support
- Ability to plan workload and prioritise tasks
- Effective communicator both verbal and written
Extra information
- Status
- Closed
- Location
- Colchester
- Type of Contract
- Graduate Jobs
- Profession type
- Home Care
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No