When you work for Care UK, you join UK’s leading care providers. Whatever the role, no two days will be the same and full training will be provided in a welcoming environment.
Care Support Advisor
Hours: Full time, Monday to Friday, 8.30am - 5pm / 9am - 5.30pm Shift rota
This role sits within our central ‘Hub’ team which offers a wide range of support to the business and are dedicated in offering a first class customer service as well as answering inbound queries from people wanting to obtain information about our services and care homes.
This role primarily sits within the inbound calls team receiving around 25 inbound calls per day. Responsible for giving accurate information about our services and care homes to potential residents/their families and arranging for their next steps in moving forwards to becoming residents with Care UK. Our conversation rates from these initial calls to booking visits to our homes is around 65% so this is an integral role to our business.
Customer service skills are essential in order to talk our callers through the first steps in finding care for themselves or for a loved one. The ability to use initiative to resolve issues when possible or escalate to relevant teams within the company and experience in working to target/KPI is really beneficial though not essential. What is important is you have the desire and ability to be empathetic, understanding and a desire to continually improve.
Who are Care UK?
Care UK is one of the largest Care provider in the UK. This is a great opportunity to join a company who are continuously developing and successfully evolving. Our recent achievements include opening 31 homes in the last five years with a further 26 homes due to open in the next three years taking our portfolio to over 130 homes.
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