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Job Title: Quality Analyst
Contract: Full Time (Monday-Friday – 9:00am-5:30pm)
Salary: Competitive
The Hub is a critical component of the Central Operations function and is based at the Colchester office. Their purpose is to provide front line support and query resolution to both internal and external customers.
The Quality Analyst Administrator will provide a professional, accurate and friendly service to key customers including Care Home Managers and the wider Quality and Governance Team.
They are responsible for maintaining relevant databases and information systems. Collating data from our services and externally sources when appropriate. Providing administrative and secretarial functions to the Quality and Governance Team and being able to analyse the data recorded.
Key Accountabilities:
The successful applicant will be able to demonstrate experience in a Customer Service/Customer Sales/Helpdesk or Administration role and be confident in Excel; intermediate level or above which includes being able to work with formulas and other formatting functions.
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