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Full time - Wave Leader in London

2021 NCS Autumn Programme NCS (National Citizen Service) is a government-backed initiative with a mission to equip 15-17 year olds with the confidence, skills and support they need to make a real difference in their communities. The aim is to encourage young people from different backgrounds to mix through a local, community-based programme.

What are you going to do:

Company Description 

Twin employs around 100 full-time and seasonal staff across the UK who share a commitment to changing lives by providing high quality services to people from the UK and abroad. These services include education, training programmes, work placements, employment and volunteer opportunities, which are all designed to help people achieve their personal and professional goals. 

Our mission is to help people realise their full potential through life enhancing experiences. 

Locations: London / Dorset

Salary:  Daily rate: £86.40

About the role 

Come and work for Twin, a delivery partner of NCS, as a Wave Leader and play an integral part in the organisation and implementation of the National Citizen Service (NCS) ensuring the smooth day-to-day running of the programme and manage seasonal staff; maintain proper levels of young people safety, discipline and welfare.  

You will be required to represent NCS goals and values effectively and be a point of contact and support for programme and core staff as well as other outside partnering charities/stakeholders, this includes being the contact between activity and progress on the wave.

You will be expected to act as a role model, encouraging young people to develop inclusive and positive behaviour towards others.


Key Responsibilities

  • Manage, lead and inspire 32+ young people and a staff team of 4+ ensuring appropriate and effective programme activity is undertaken  
  • Build and maintain relationships with various stakeholders (venue reps, community partners and parents) for example confirming taxis for any YPs with additional needs  
  • Manage sensitive data relating to staff, young people and their families   
  • Establish rapport and build supportive relationships with your staff and young people 
  • Lead by example and ensure all policies and procedures are followed, including but not exclusive to COVID-19, Safeguarding, GDPR and Health and Safety 
  • Take charge in case of an emergency and inform HQ immediately about any serious incidents and complete Incident Reports  
  • Adapt and facilitate appropriate inclusive programme activity 
  • Be a positive representative for the NCS programme 
  • Ensure all delivery is of a high standard, observing and reporting these standards 
  • Undertake all programme administration duties and liaise with all Twin departments as necessary  
  • Attend / complete all required training  
  • Any other duties as required by the role  
  • The above is not an exhaustive list of duties and you will be required to undertake such tasks as may reasonably be expected within the scope of this post 

Skills and Experience


  • An eye for detail 
  • An influencer and excellent negotiator 
  • Excellent organisational skills 
  • Ability to deal with a demanding workload and prioritise 
  • Ability to work in a highly pressured and fast paced environment 
  • Good interpersonal skills with people at all levels 
  • Fluent English communications skills – both written and verbal 
  • A problem solver who thrives in a challenging environment 
  • A flexible attitude to work 
  • A clean driving license and access to a vehicle (Dorset Only) 


  • Previous experience of NCS provision
  • Experience and/or knowledge of online delivery 

This role is perfect for an experienced professional with a background in the education or youth work sector.  

In light of Covid-19 Interviews may be undertaken via Microsoft Teams.  Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

We regret that unsuccessful candidates will not be contacted.

Please Note:

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Note: You have to be 18 years old after 1st June 2021 before you can apply to work on the NCS programme. 

What we offer:

  • Fun working environment
  • progression
  • Leadership

What we ask:

  • Teamwork
  • Leadership
  • Problem solving
  • Communication
  • 0 to 6 months
  • No minimum education required


Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!

Extra information

Education Level
Secondary School
Working hours per week
35 - 38
Type of Contract
Graduate Jobs, Casual / Part Time Jobs, Summer / Holiday Jobs
Salary indication
£432.00 Per Week
Responsible for
Team Leaders and Assistant team leaders and young people
Profession Sub-category
Sport / Adventure, Teaching / Instructors / Guides
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Topjob | London | Sport Jobs | Teaching Jobs | Graduate Jobs | Casual / Part Time Jobs | Summer / Holiday Jobs | Secondary School

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