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Technical Customer Service Associate in Glasgow

If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.

Job description

Technical Customer Service Associate
Glasgow

As a Barclays Technical Customer Service Associate you will deliver an exceptional customer and client experience, and strengthen relationships by effectively engaging with customers and clients on their terms within a multi-channel environment. Your role will investigate emotive customer and client queries, concerns and complaints relating to technical financial service products of varying complexity. This is a full time role, working Monday – Friday 9am – 5pm.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

What will you be doing?
• Taking ownership of technical and complex complaints and those where litigation may commence and respond to external stakeholders including the Financial Ombudsman 
• Investigating technical and complex customer /client queries concerns and complaints on a range of regulated and non-regulated Wealth management products 
• Supporting leaders with high profile and complex/technical customer scenarios where the business is struggling to find solutions, through escalation and collaboration
• Carrying out bespoke redress methodologies and create bespoke calculations for investment complaints and take into consideration any appropriate tax legislation


What we’re looking for:
• Extensive experience in financial regulated and non-regulated products including advisory or discretionary investments, pension investments, trusts and structured credit agreements 
• Experience in delivering exceptional customer/client interactions in a professional and caring manner
• Good communication skills both verbally and in writing and the ability to gather information and deliver outcomes clearly and effectively
• A collaborative approach to finding solutions, maintaining positive relationships with teams and departments across the Barclays group 


Skills that will help you in the role:
• Ability to present well-reasoned arguments at a senior level including Chief Executive Officers (CEOs), Managing Directors, and to legal specialists, accountants and solicitors.
• Excellent planning and organisational skills with a strong attention to detail 
• Complaints handling experience 
• Ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution

Where will you be working?
Tay House is nestled in a fantastic central city location. Our modern Glasgow Contact Centre is directly next to the M8 and a short walk from Central Station and Charing Cross train station. Tay House offers a communal coffee pod, but if you fancy nipping out we are right next to two of the main shopping streets in the city centre.

Extra information

Status
Closed
Location
Glasgow
Type of Contract
Graduate Jobs
Profession type
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

Glasgow | Customer Service Jobs | Graduate Jobs