This is the perfect opportunity for a school or college leaver to start their career in an office environment in this fantastic Customer Service Apprenticeship! At the end of the 12-15 months you will have gained valuable work experience and developed many transferable skills! You will also finish with a Customer Services Practitioner Level 2 qualification which will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Key responsibilities:
• Processing daily prescription orders
• Making phone calls and emailing customers, GP surgeries and nurses
• Responding to answer phone messages
• Setting up new patients on the system
• Promoting products and services to customers in order to grow the business
• Identify business opportunities and convert these into sales or pass to the relevant teams
• Resolving customer complaints or queries with tracking of deliveries
• Take part in departmental meetings
You will need:
• Good communication skills
• Team work
• Time management
• Decision making
• Problem solving
• Customer service skills
• IT skills – experienced user of MS Word, Excel and Office
• Can do attitude
• Flexible and innovative approach
• Demonstrate a desire to improve own performance with a commitment to put learning and development into practice
• Goes the extra mile to deliver excellent customer service
• Calm, mature and professional manner
Required minimum qualifications:
• Maths – Grade 4 (or equivalent)
• English – Grade 4 (or equivalent)
Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!
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