IT Operations Monitoring Analyst (13679) in London

The role will require you to:

·       React to alerts within agreed OLAs and SLAs, taking proactive measures to reduce impact on services before they turn into an incident.

·       Contribute to and co-develop a culture of proactive monitoring and highlighting trends to teams, this includes prioritisation and classification of alerts.

·       Monitor key services and watch for trends to analyse any impact to business trading, raising warning signs to Engineering and IT Ops teams for any suspicious traffic/data points.

·       Actively drive root cause analysis and correct call logging/closure details within the team to reduce calls and improve customer service along with the Incident Management team.

·      Set up and create end to end monitoring that captures impact to the customer journey and subsequently to downstream systems, with metrics to capture loss of trade impact as a financial measure.

·       Provide 24 x 7 alerts and monitoring of trading events and report these to teams on call.

.       Experience of applying AIOPs in an existing environment is a major plus.

We offer a flexible, home-based working model. We have offices in Nuneaton and London, but you will not be required to be office-based.

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Professional qualifications and experience:

·       A minimum of 2 years' experience in an IT Operations Monitoring role or something similar.

·       Experience in working in a DevOps environment.

·       Understanding of industry standard technologies and infrastructure such as: networking, cloud storage, middleware, databases and virtual infrastructure

·       An understanding of Service Management within a digital and retail environment.

Personal attributes and skills:

·       Excellent written and verbal communication skills with the ability to effectively tailor communication of technical issues to various audiences.

·       Team player.

·       Drive, resilience, focus and energy with high level of emotional intelligence.

• An analytical mindset and pragmatic approach