Apprentice Patient Choice Facilitator - COVID-19 in Plymouth

The Devon System are working together to improve the health and wellbeing of local people.

As a system, we face considerable challenges and as we move into the future, we will need to focus on a number of key areas including:

• Seek solutions that work for the system as a whole.
• Standardise practice and services where it makes sense to do so.
• Focus on cost reduction and cost containment.
• Recognise that participation will be required at system, locality, neighbourhood and organisational level on the priority areas.
• Invest in out of hospital models which are right care in the right place.
• Ensure equitable distribution of funding and outcomes by locality.
• Prevent investments that total more than the funding allocation growth received into the system.
• Consider financial decisions alongside quality, safety and any impact on patient experience of care.
• Share risks and benefits across the system and ensure they are fully understood by all parties.

As part of the Devon System, NHS Devon Clinical Commissioning Group is one of the biggest CCGs in England, serving a patient population of nearly 1.2 million people with a budget of more than £1.8 billion and is a key component of our Devon Health and Care System.

We plan local healthcare and buy services, including acute, community, mental health and ambulance services.

Our diverse area of operation includes the cities of Plymouth and Exeter, remote rural areas such as Exmoor and Dartmoor, and coastal areas including Torbay and Ilfracombe. We work closely with three main local authorities: Devon County Council, Plymouth City Council and Torbay Council.

We work with our local communities and other partners in our area, to improve people’s health and make sure they can receive high quality, local services.

We face considerable challenges and to tackle these we have six shared ambitions as a system for the next ten years:

1. Effective and efficient care
2. Integrated Care Model
3. A Devon-wide deal
4. Children and young people
5. Digital Devon
6. Equally Well

Devon Referral Support Service (DRSS) is delighted to offer an exciting opportunity to join their Bridge House (Newton Abbot) office as a Business Administration Apprentice.

A Business Administration qualification opens a world of opportunity and roles to an individual undertaking it.

As part of NHS Devon Clinical Commissioning Group (Devon CCG), DRSS helps patients make informed choices regarding the next step in their healthcare journey. We are the first point of contact for patients to book their outpatient appointments at a range of locations across Devon. We are looking for someone who is keen to learn and engage with all sectors of the business, to support the day to day function of the NHS telephone contact and referral management centre.

Most of the role will be telephone-based therefore we require a highly motivated, customer-orientated individual with excellent communication skills and a good telephone manner.

As many tasks will involve keyboard entry, a calm, focused attitude and the ability to record data and information accurately is required.
You will be required to undertake the Advanced Apprenticeship in Business Administration supported by PGL Training Ltd. Therefore there is a possibility that the successful candidate may be required to travel to the offices of the training provider in Exeter on occasion.

The successful candidate will have evidence of GCSEs in Maths and English in the A*-C/Levels 9-4 range (or equivalent) however, an initial assessment with PGL interview will be undertaken to establish current level.

Applications for this apprenticeship are being processed by DRSS via NHS Jobs. Shortlisted candidates will be required to attend for an initial interview and assessment with PGL then a further CCG interview with DRSS over Microsoft Teams.

Please note this role may require weekend working.

We as an organisation recognise that people need different support at different stages of life. Therefore, we will consider requests for flexible working practices to a degree where possible for all posts.

DRSS may undergo office moves in the near future. The new locations are Pomona House, Torquay (4 miles from Bridge House, Newton Abbot) and Crownhill Court, Plymouth (1 mile from Windsor House, Plymouth). If you would like more information on these moves please contact DRSS. If your application is successful, further details can be provided at interview stage.

The PGL interviews will be held virtually week commencing 13th December 2021. On completion of these PGL interviews successful candidates will be emailed to attend a formal interview with DRSS week commencing 20th December 2021 (Dates subject to change).