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Retail Receptionist - Part Time (Including weekends) in Stoke-on-Trent

Wren Kitchens are looking for hardworking individuals to join their family owned manufacturer and retailer of fitted kitchens. Full training is provided so previous experience is not required!

Job description

About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
About The Role
We are currently looking for dedicated individuals to work alongside and support our Showroom Management Teams. A passion for providing an exceptional level of support is essential and you must have a proactive approach to work, remaining professional and confidential always.
 
Hours of Work: 30 hours per week, working both Saturdays and Sundays plus 3 weekdays.
 
Main Responsibilities
 
  • Ensure rotas for the area are completed in advance and submitted to the Retail Operations team
  • Facilitate area sales conference calls weekly, arranging attendees, ensuring relevant reports are available and feedback outcomes to General Manager.
  • Facilitate delivery target review calls, arranging attendees and ensuring relevant reports are available
  • Ensure all staff are correctly showing on Sage as per their rota and submit to HR weekly highlighting any discrepancies
  • Ensure all staff and business visitors sign in per H&S guidelines
  • Check diary each day to confirm all designers available for appointments and all appointments have had a confirmation call. Advise manager of any cancellations or alterations
  • Provide cover on the front desk, greeting all customers and advising of our systems & processes
  • Answer internal/external phone calls as well as actioning and replying to emails where applicable
  • Have good knowledge of the designer dashboard and advise designers of any lack of compliance
  • Ensure all consolidation calls are actioned
  • Call all quotes within 48 hours to measure the quality of experience
  • Liaise with the Installations Team and Customer Service for customer queries and feedback
  • Ensure any reports and replies to the Retail Operations team are actioned in a timely manner
About You

  • Must have strong IT skills and be proficient in Microsoft Office Suite
  • Must have professional attitude and appearance
  • Strong verbal and written skills
  • Ability to be resourceful and proactive when required
  • Strong time management skills with the ability to prioritise

Extra information

Status
Closed
Location
Stoke-on-Trent
Type of Contract
Graduate Jobs
Profession type
Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

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