What are you going to do:
You will be responsbible for calling users to conduct a research.
Goal: To answer the question - what we have to improve or change to encourage users use our service?
Sample Conversation:
Users who left their mobile numbers in account details
Script (you may tell it in a different way it’s just an example):
- “Hello! My name is ..., it’s customer success manager from Zipsale - tech tool for cross-listing. Do you remember this service?”
- “We’re conducting research to make our service better. Could you help us and answer 3 questions to improve service quality”
- “Okay, thank you. The first question is: Why you’ve decided to register to zipsale? How did you know about us?”
- “Thanks. Are you still working with us? Why or why not?”
- “Thanks. And What problems did you have while working on Zipsale?”
- “Thank you for sharing your experience, we highly appreciate it. Have a nice day! Bye”
More points:
- If user said “no” on first question (do you remember this service), you can try to help him remember us but if not, you may stop the call
The deadline for finishing the research is discussed.
The whole process will be divided into 2 steps:
- First step: after 10 users we’re scheduling a call and discuss whether anything is correct
- Second step: all other users and we’re scheduling a call to discuss the results
What we offer:
- Flexible working hours
- Work from home
- Easy job
What we ask:
- Cold calls
- Communication
- No experience required
- No minimum education required
Apply
Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!
Extra information
- Status
- Closed
- Education Level
- College, Secondary School, University, Other
- Location
- South London, North London, East London, West London, City of London
- Working hours per week
- 10 - 20
- Type of Contract
- Casual / Part Time Jobs, Work from home
- Salary indication
-
£10.00 Per Hour
- Responsible for
- Calls for user
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
South London | North London | East London | West London | City of London | Customer Service Jobs | Call Centre Staff | Webcare Employee | Casual / Part Time Jobs | Work from home | College | Secondary School | University | Other
