As Costa becomes an increasingly global business, the evolution and maintenance of its IT Services is a key factor in successful growth. With the migration of ERP and CEM applications to Microsoft D365, we have a new role for a Technical Product Manager to work with the management team to ensure a successful implementation and running of a 2nd/3rd line technical support and development team. With responsibility for the technical global D365 road map for the support and maintenance of Costa’s F&O & CEM platform, running on Dynamics 365, Power Platform and Azure Services.
A bit about us...
At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand, we don’t settle for mediocre. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers amazing coffee to our consumers all over the globe.
Along with our much-loved stores, this includes our Express machines, Ready to Drink products, and a long list of friends and partnerships. Costa are proud of our collaborative and inclusive workforce, who
continually unlock new growth and innovation
A bit about the role...
Reporting to the Senior IT Operations Manager, this role will be a critical part of the implementation and running of a 2nd/3rd line technical support and development team of initially two Dev Ops Specialists. Responsible for the technical global D365 road map for the support and maintenance of Costa’s F&O & CEM platform, running on Dynamics 365, Power Platform and Azure Services.
In this role as Technical Product Manager they will be responsible for the monitoring of business critical financial & CEM services, D365 releases, environments, applications, and integrations, ensuring that all D365 environments are configured and operational to meet business demands. Ensuring all incidents, problems, and alerts are acted upon within OLA and SLA’s and managing major incident escalations and activities, accountable for configuration and change to ensure the business is protected from outages.
They will also provide D365 F&O and CRM technical expertise to support the Microsoft Application Support team, Costa Cloud Infrastructure teams and multiple third-party suppliers in delivering an optimised, maintained and fully supported Finance & CEM IT ecosystem. This includes accountability for D365 environment sizing, provisioning, and on-going capacity management.
Other responsibilities in this role will include;
A bit about you…
To succeed at Costa, it is important that you embrace our values and enjoy working with diverse and committed colleagues. In addition, we would hope to see some of the below:
What we can offer...
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We’re on an exceptional
adventure and can offer a truly purpose led career with flexibility to suit
your personal needs. In addition, you will benefit from the below:
Location / Travel: Fully remote role with the ability to attend meetings in Dunstable and/or London on average 2 – 4 times per month
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At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do. #nowisthemoment to join.
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