Full-time Customer Success Manager in London at YoungOnes

What are you going to do:

YoungOnes is looking for a full-time Customer Success Manager in London! Do you want to be part of a fast-growing scale-up? Do you enjoy a varied job where you are the heart of the operation? Did you nod 'yes' twice? Great, then you're in the right place!

About us: 

Since 2018 YoungOnes has been connecting freelancers to businesses with temporary demands through technology. Their simple solution has since become a nationwide staple in the Netherlands connecting thousands of freelancers to thousands of gigs daily!
They have just landed in the UK. In order to connect freelancers to the coolest gigs, they need the coolest clients. They are currently looking for a Customer Success Manager to help them grow our UK business in their beautiful office in Shoreditch, London. Click here for more information about YoungOnes.

About You: 

They are looking for an experienced full-time Customer Success professional to join their dynamic team. You have 1+ years of experience in this role or in Account Management, you are confident in both written and verbal English communications and have a proven track record of retaining and growing business relationships. Your grit and determination alone is inspirational as you seek to be the best in your field. You seek out a dynamic work environment that challenges and rewards hard work and success.

What will you be doing: 

• You follow up on customer contact and help (new) clients with placing the jobs and making the first matches

• You are an advisory partner to customers and ensure that they are aware of all the ins and outs about the platform, and you can use the platform optimally;

• You help internal and external process improve to create the optimum client experience;

• You are always looking for opportunities with a commercial eye, and you ensure - in collaboration with the sales team - for the expansion of your customers;

• You are the bridge between freelancers and companies where this is necessary;

• Other administrative and support office tasks.

What we offer:

• Annual salary of £32K - £45K OTE;
• Your own laptop and mobile phone;
• 3% pension contribution;
• 20 days Holiday entitlement;
• An opportunity to visit The Netherlands very often;
• Opportunity for internal promotions in a dynamic culture;
• Access to a great office in Shoreditch;
• Annual YoungOnes get together;
• A refreshing fast-growing scale-up culture;
• Healthy lifestyle sports budget;
• Ongoing learning budget.

Apply

Are you the perfect candidate? Click the button 'apply now', attach your CV and Cover Letter, and we'll contact you as soon as possible!

Extra information

Status

Closed

Education Level

College, Secondary School, University

Location

London

Working hours per week

32 - 40

Type of Contract

Full Time Jobs

Salary indication

Between £32.000 and £45.000 Per Year

Responsible for

You are responsible for managing and developing customer relationships.

Profession type

Customer Service, Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

Yes

Languages

English