What are you going to do:
- Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Assist members and/or providers regarding website registration and navigation
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around times
- Talks with customers by phone on past accounts and makes appropriate payment arrangements.
- Responsible for managing individual accounts.
- Verifies customer information to maintain account information up to date.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
What we offer:
- Fully remote work opportunity
- Customer Service experience
- Experience with managing your own accounts!
What we ask:
- No minimum education required
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- Comfortable using computers
- Experience working with customer support
Apply
Are you the perfect candidate? Click the button 'apply now' and Novatek Group will contact you as soon as possible!
Extra information
- Status
- Closed
- Education Level
- College, Secondary School, University, Other
- Location
- Nationwide
- Working hours per week
- 8 - 16
- Type of Contract
- Casual / Part Time Jobs, Evening Job, Weekend, Summer / Holiday Jobs, Work from home
- Responsible for
- Customer Service Representative
- Profession type
- Management, Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Topjob | Nationwide | Customer Service Jobs | Management | Call Centre Staff | Help Desk Employee | Casual / Part Time Jobs | Evening Job | Weekend | Summer / Holiday Jobs | Work from home | College | Secondary School | University | Other