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TOP JOB

Work fully remote as Customer Service Representative

Interested in a fully remote customer service job? Look no further!

8 - 16 hours per week

What are you going to do:

  • Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Assist members and/or providers regarding website registration and navigation
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Talks with customers by phone on past accounts and makes appropriate payment arrangements.
  • Responsible for managing individual accounts.
  • Verifies customer information to maintain account information up to date.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

What we offer:

  • Fully remote work opportunity
  • Customer Service experience
  • Experience with managing your own accounts!

What we ask:

  • No minimum education required
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
  • Comfortable using computers
  • Experience working with customer support

Apply

Are you the perfect candidate? Click the button 'apply now' and Novatek Group will contact you as soon as possible!

Extra information

Status
Closed
Education Level
College, Secondary School, University, Other
Location
Nationwide
Working hours per week
8 - 16
Type of Contract
Casual / Part Time Jobs, Evening Job, Weekend, Summer / Holiday Jobs, Work from home
Responsible for
Customer Service Representative
Profession type
Management, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

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