Training Manager - Operations
Right now, we are looking for an Operational Training Manager to join The Pets At Home Distribution Centre’s in Stoke with a move to our new Distribution Centre in Stafford when we open in 2023.
The Role:
Working as a key part of the planning team for Stafford, you will support and work with the operational team and people team to own the skills training requirements for new colleagues and current colleagues to refresh skill requirements.
Responsible for the operational training team onsite, delivering exceptional training to support the performance of the Stafford Fulfilment Centre. Your role will focus on improving our colleague’s performance at our Stafford site across the warehouse operations team, enhancing the skills, knowledge and behaviours to help sustain our Pet Care Eco System, providing quality training to attract and retain our future talent.
Key Responsibilities:
- Lead the operational training department, embed our values, behaviours & capabilities, Identify and assess the training needs of the operation through analysis and consultation with management.
- Lead a training team across a 24/7 operation, ensuring training resources add value and are best fit for the audience.
- Evaluate the centre's performance to ensure that training is meeting business needs and improving performance.
- Drive the Group culture through all training and development activities.
- Deliver and embed the vision for the Stafford Fulfilment Centre's skills training programme, aligning objectives to key strategic drivers.
- Engage and challenge effectively with all stakeholders, understanding priorities and promoting the internal learning programmes, raising awareness, engagement, and participation
- Collaborate with the operational team to develop training manuals and SOP’s.
- Build links with external networks and awarding bodies, to ensure we deliver leading edge solutions, ensuring our programme evolve and become best in class.
- Manage the technologies and technical system knowledge required to develop, manage, and deliver training.
- Develop & deliver an in-house suite of operational training programmes and implement effective and purposeful training methods.
- Work in partnership with leaders to design content that is relevant and where applicable work with the broader learning team including third parties.
- Own the skills matrix ensuring MHE licences are up to date and compliant.
- Work with the Colleague Experience Lead to create and drive a consistent 12 week review process for all warehouse colleagues.
- Ensure content delivery of training is relevant and beneficial to both the colleague and our business.
What’s in it for you:
- 36 days annual holiday (including Bank holidays), rising to 38 days after 2 years continuous service
- Pension Scheme
- Life assurance
- Contributory Private Health Care
- Birthday Leave - 1-day extra leave to celebrate your Birthday!
- The option to buy extra holidays
- Celebrating Special Celebrations? You’ll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby!
- Colleague Discount- 20% discount for you (plus one family member)
- Your Reward Hub benefits- an online range of offers and discounts which are available exclusively to Pets at Home Colleagues
- Cycle to Work Scheme
- Charity Leave- You are entitled to have one paid day’s leave each year to work for your favourite animal related charity.
About us:
At Pets at Home, we’re committed to making sure pets and their owners get the very best advice, care and products. It’s what’s driven our success.
As we continue to grow, so does the demand for our pet care supplies. That’s why we’re expanding our teams.
Join us, and you’ll see that we’re not any old distribution centre. We want to be the best pet care company in the world. And to help us get there, we aim to do the best for our colleagues.
We’ll be upfront about this. We’re moving to a bigger, brand-new purpose-built facility in Stafford in 2023.
