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Customer Service Representative (3-12 months relevant experience required) in Edinburgh

Work as a Customer Service Representative (3-12 months relevant experience required) in Edinburgh

Job description

At InterContinental Edinburgh The George Hotel, we have an exciting opening to join our team as a Concierge…

We are looking for someone who can commit to Full-Time, across 5 shifts per week. Being flexible would be a great plus!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. At InterContinental, we pride ourselves in maintaining service of the highest standards, intertwined with local culture wisdom and international know-how.

We are paying £11.60 per hour, all overtime is paid for.

As a Concierge your main duties and responsibilities will be being the first point of contact for our guests and ensuring a uniquely personal experience for every guest. You will be providing recommendations within the city for dining, drinking and adventuring! You will deal with queries and guest requests – ensuring all our guests leave with a smile on their face. We aim to make international travel more alluring by offering a ‘Slice of the InterContinental Life’, providing a sophisticated and cosmopolitan stay for our guests. To be part of our charismatic team…the key skills & experience you’ll ideally already have are: ● Experience working as a Receptionist, Concierge or Guest Services Agent at a 45* Hotel is beneficial ● Knowledge of the local area, know the good spots for food and drink especially! ● Passion for interacting with guests, this is a hugely hands on role that requires great personal skills ● Willing to learn new things and work as part of our wider Hotel team!

So why work for us (aside from joining an awesome team…)? Well, look no further! ● 11.60 per hour, paid overtime plus free meals whilst on duty! ● Incentives to earn more each month with our Tronc programme (where eligible) ● Paid holidays, generous maternitypaternity pay and enhanced sick pay! Plus subsidised child care support, helping support you and your family. ● Travel support when commuting during unsocial hours (Taxis subsidised for late-finishes where no public transport is available) plus seasonal travel ticket loan (deducted from your paycheck monthly) ● Worldwide employee and friends & family hotel room rates plus an Overnight stay (for you and a plus 1) when probationary period passed ● 50% off on F&B when staying over in IHG properties on Employee Rate ● Discounts off your supermarket shop, other shopping and experiences through our portal! ● 20% off Spa Treatments and £15.00 gym membership in our managed Edinburgh properties, plus 25% off in all restaurants & Bars within both Kimpton Charlotte Square & InterContinental Edinburgh The George (and an amazing 50% off in Burr & Co coffee shop) ● Employee assistance programme 247 and employee healthcare plan with access to on-site Mental Healthcare first aiders ● Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities (2 days paid volunteering a year) ● Most importantly, we’ll help you grow and develop you as an individual!

What is it like to work for InterContinental Edinburgh The George Hotel?

InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building. Our very Burr & Co Coffee Shop regularly entice the George Street passers-by, whilst our beautiful Guest Rooms welcome guests from around the world looking to experience one of the most stunning cities Scotland has to offer (we are a bit bias).

Does this sound like a team you would love to be a part of? If so, please apply today and check out our Instagram page @intercontinentaledinburgh!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individuals, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today and lets #GoFurtherTogether..

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today..

Extra information

Status
Closed
Education Level
Secondary School
Location
Edinburgh
Type of Contract
Full Time Jobs
Profession type
Bar Staff / Waiters and Waitresses
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Edinburgh | Bar Staff Jobs | Full Time Jobs | Secondary School