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Part Tme Customer Experience Expert in Liverpool

Work as a Part Tme Customer Experience Expert in Liverpool

Job description

Customer Experience Expert

Mercedes Benz of Liverpool £6,222 (OTE £7,116) + Employee Benefits 10 hours per week, covering Saturday & Sunday Benefits At Inchcape, we are all about rewarding hard work, thats why we offer abenefits package with great perks from vehicle discounts to mental healthsupport and much more Family Friendly

- Enhanced familyfriendly policies, givingyou more time tospend with your family Annual leave

- A minimum of 33 days annual leave (including bank holidays), rising with long service Looking to develop?

- Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team Your Wellbeing

- We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face Your Discount -

From Apple to Asda and everything in between, we offer discounts that save you money every day Your Finances

- Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more Your Recognition

- We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above Drive with us

- We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family Your Health

- From gym discounts to cash healthcare plans, find everything you need to look after your health Cycle to Work

- Get a bike and or cycling gear at a significantly reduced price Community Volunteering Day

- Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives A company that cares

- We believe Inchcape is for everyone and were dedicated to building a diverse, inclusive, and authentic workplace

Job Introduction The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the worlds leading brands, you will guide the customer through their journey as the first point of contact in the Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. You will thrive in a customer centric environment and have the passion and enthusiasm for the brand to deliver a great customer experience on every opportunity. You will have a solution focussed attitude and the ability to confidently inspire and excite our customers. Main Responsibilities Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers

inc. display Planning and managing the Customer Journey

enabling them to make an informed decision

and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Works closely with your line manager to ensure all needs of all customers are understood and met including the identification of potentially vulnerable customers Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers

working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders

including the effective use of Mercedes Benz platforms where applicable Works closely with the Sell My Car Exec to ensure all possible car purchases are captured Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Captures data as directed by managers and required in line with Inchcape policy The Ideal Candidate Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Works hard to meet or exceed performance objectives Welcomes feedback and support to optimise performance Excellent listening and communication skills About The Company Inchcape is a leading independent global automotive distributor and retailer.We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION: To be the worlds most trusted automotive Distributor. Inchcape is ambitious!

We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent

Extra information

Status
Closed
Education Level
Secondary School
Location
Liverpool
Type of Contract
Full Time Jobs
Profession type
Bar Staff / Waiters and Waitresses
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Liverpool | Bar Staff Jobs | Full Time Jobs | Secondary School