Work as a Regional Manager Scotland and NI Car Rental in Glasgow
Overall Role
To maintain and support branches and branch managers in the region to reach/exceed targets and KPIs
Main Duties
The role will be to ensure the smooth day-to-day operations of the relevant regional cluster of branches. This will entail:
Leading the teams at the branches in your region and liaising with head office, senior managers, other regional managers and HR
Dealing with location managers on a day-to-day basis, offering operational and sales support as and when required
Managing all aspects of a number of busy rental locations including ensuring all HR, recruitment, general training, performance, team and relationship building, disciplinaries / employee relations policies from head office are implemented efficiently and ensuring efficient fleet control, conducting landlord meetings etc.
Managing the Health & Safety at branches and welfare of staff. Arranging maintenance and raising any concerns to HR
Managing your teams of vehicle valeting staff, sales advisers, branch managers and assistant managers
Overseeing the sales of additional extras such as insurance, GPS, baby seats, etc.
Dealing with the general public and corporate clients on the phone and in person
Opening and closing the branches / staff rota management / maintaining security
Checking daily reports, stock allocation and vehicle maintenance orders and recharging damaged vehicles to customers
'Liaising with suppliers and arranging vehicle parts, repairs, etc.
Resolving problems and delivering outstanding customer service
Completing daily and monthly reports for management of the Branch and Health & Safety
Stepping up to any other challenges required, commensurate with the role
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