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Customer Service and Business Operations Intern/Permanent

Are you curious in nature? Do you enjoy finding creative solutions to tough problems? Are you a self starter who has the smarts to make it up as you go along and iterate until you get the the best solution? Do you love making customers happy? If the answer is yes you’ve come to the right place!

Job description

About us:
www.staffheroes.co.uk is an on-demand temporary staffing for businesses, think the Uber model for Temp Staffing. Through our web and app booking platform a business can find staff for short temporary roles (in as little as 1.5 hours). Our platform matches the business’ request to our database of thousands of candidates across London and finds them staff with relevant experience available to work at the desired location.

We are a team of seasoned serial entrepreneurs with backing from experienced advisors & investors from companies such as Shopping.com, eBay, Criteo, mydeco, BBC and Paramount.

The role:
We’re looking for an operations superstar, someone who can make sure our system is purring along and support our existing Ops and Customer Services Team.

If you’ve ever wanted to work in the control room at Nasa or SpaceX then we have just the toy for you!

We’ve built a super automated system that can deliver a Hero (aka worker) to Businesses at the right time and at the right place On Demand 24/7.

The Location
Our offices are in Vauxhall, London – in a modern fun converted Marmite factory.

Internship length:
3 months with opportunity for permanent role after

Salary:
During internship: Minimum wage
If you are offered a permanent role: £20’000 per year + commission

In this role you will:
  • Become a customer service champion both for businesses and workers 
  • Support in day to day operations 
  • Monitor our system and be responsible for logistics ensuring Heroes are where they need to be 
  • Interview and vet prospective workers who want to join the platform 
  • Nurture our community of Heroes 
  • Help to develop our strategy to acquire Heroes cost-effectively 
  • Execute like a pro 

Why work for us:
We’re about to celebrate our 7 month birthday and in this short space of time we’ve created a product which over 9’000 Heroes have signed up to

We have over 600 clients large and small registered on our platform, working with some of the coolest clients around. We’ve also closed a funding round so we’re fully funded. Basically if you like working in an environment that’s moving at a millions miles an hour you’re going to have fun working with us.

Most importantly about you:
  • It is essential that you are able to work fast under pressure while keeping a cool head. 
  • Our deadlines are often incredibly tight and it is necessary for everyone to work collaboratively and quickly. 
  • You will need to be computer literate, analytical and competent with Excel and other MS Office products. 
  • You will be frequently interacting with Heroes and Businesses who register with our platform so excellent communication skills are a must as you will need to understand our platform inside out and explain our services to Heroes and Businesses who register. 
  • You will be a quick learner who is able to work on tasks with minimal supervision. 
  • University degree educated 

We are looking for people who can learn on the job and have natural flair for entrepreneurship and are genuinely excited to work in a start-up environment.

What you’ll get from working with us:
  • Real start-up experience. 
  • Working with a close knit team of entrepreneurs in a business that is growing exponentially 
  • Exposure to all aspects of a business and the challenges of developing new technology in a nascent market. 
  • Incredible variety of work as we are still growing and face new challenges on a daily basis. 
  • A great opportunity for someone who is thinking of starting a business themselves in the future. 

Do you really want to work for a startup?
Working in a start-up is very different to most other businesses, presenting unique challenges and opportunities to learn. The ideal candidate is someone who has an entrepreneurial spirit at heart – does this match your profile?

If the answer is yes, we look forward to your application. Please send us:
  • A couple of lines explaining why you are the best person for this role 
  • Your CV and link to LinkedIn 

Please send your cover letter and CV to iwanttojoinyourrocketship@staffheroes.com

If you’re successful the next step will be a Skype pre-screening interview followed by a final interview with our founders.

We’re looking for someone to start asap.

Join us!

Team Staff Heroes


Extra information

Status
Closed
Location
London
Type of Contract
Graduate Jobs, Internships, Full Time Jobs, Placements
Profession type
Admin / Secretarial, Human Resources, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
Yes
Languages
English

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