Job description
Join us as an Application Management Service Analyst
- As an Application Management Service Analyst, you’ll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principles
- You’ll provide excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability or configuration management
- The pace of change and associated training and development opportunities will create an engaging and supportive environment for you and help develop a broad range of transferable skills
What you'll do
In this role, you’ll plan, develop and undertake technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes.
Day-to-day, you’ll be:
- Providing efficient and effective support of Applications
- Helping to take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefront
- Acting with pace when recovering service, and with thoroughness when considering risk to service
- Building relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge
The skills you'll need
We're looking for someone with a strong customer focus in their work, as well as a background in technical support. You’ll need excellent interpersonal and communication skills, along with a keen eye for detail in your work. SQL experience would be an advantage, however is not essential.
On top of this, you’ll bring:
- Experience in working in an application support role
- Knowledge of one or more service management disciplines
- Technical knowledge, including platform, technology, products and domains
- Knowledge of relevant industry standard toolsets and processes to drive up customer service
- Experience and knowledge of operational principles
Extra information
- Status
- Closed
- Education Level
- Secondary School
- Location
- Edinburgh
- Type of Contract
- Full Time Jobs
- Profession type
- Management
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Edinburgh | Management | Full Time Jobs | Secondary School
