Mercedes-Benz are searching for Customer Service Representatives at their Customer Assistance Center (CAC) in Holland! The perfect way to kickstart your international career, you will have the chance to work with over 25 different nationalities and act as a brand representative ensuring that customers receive personal assistance in their own language at a consistently high level.
You will be working for the UK market serving customers and prospective customers by handling all roadside assistance requests, inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. As a UK Representative you insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
What's in it for you?
Holiday allowance- 8% of annual salary
Salary of €1,843 gross / month plus bonuses
Lucrative relocation package of up to €5,000
208 vacation hours
Discount on new or used car Daimler
Collective health insurance at discounted rates
The opportunity to grow and progress within the company
Transportation plan; free bike every 3 years, free public transportation or fuel costs (€ 130 / month)
Result orientated bonuses
What are we looking for?
Native English speaker
Excellent grammar and writing skills
Professional experience in customer service/ call centre environment
Able to prioritise, analyse, plan and co-ordinate with high workload
Empathy and advanced negotiation skills
A loyal representative
Excellent communication skills
Problem solving skills and analytical thinker
Good knowledge of UK / Ireland culture and geography
You must be available for at least one year
Interested? Click "apply now" and we will be in touch shortly! For any questions or queries please call 0808 234 0313
Maastricht, Holland , Northern Ireland, East Midlands, North West, South West, East Anglia, North, South East, Offshore UK (eg Isle of), London, North Wales, Scotland, South Wales, West Midlands, Yorkshire, Other
€ 1,843 / month gross. In addition, a shift allowance based on actual hours is paid.
37.5 hours per week, shifts including nights and weekends
At StudentJob.co.uk we want to provide our customers with a wide range of payment methods. Our partner for credit card payments is Docdata. Safety and reliability are vital when ordering online. Docdata use state-of-the-art safety and encryption methods to protect you from online fraud. Statistically, paying online with a credit card is saver than buying in a store, by phone or by fax.
We currently accept the following payment methods
Visa credit card
Mastercard credit card
Visa or Mastercard credit card
DIf you choose to pay by credit card, we will ask you to enter the following information:
Credit card number
cvv2-code (validation code)
Card holder name
Once you have entered this information click on "Submit". Your purchase has now been completed and submitted to our system. You will be redirected to our website where you will find a confirmation of your purchase. In addition, you will receive an email confirming your purchase.
Frequently asked questions
Why is there a validation code?
The validation code (Card Validation Code) are the last three digits on the back of your credit card.
We ask you to enter this information to make sure that your card is not used for fraudulent purposes, as this number is not printed anywhere else. The card validation code validates that the person who makes the purchase actually owns the credit card and not a copy of the credit card or just the number of the credit card. Also, the last three digits are not included in the magnetic strip on the card, nor are they part of the credit card number.
When is my credit card charged?
After you have clicked on "Submit", your personal details will be verified. Once your personal details have been approved, your credit card will be charged. Your order is then sent to our system (this takes just a few minutes).
What kind of information do we receive?
We do not save your credit card information; only your own bank has this information. Docdata will verify your card number, verification number and your address during the transaction. We will receive an electronic message confirming your:
Of course, we will deal with your information in an appropriate manner.
Can I change my purchase once I have ordered?
We cannot charge your credit card more than once. We can therefore only change the total amount of your order. If you change your order to a lower amount than the initial amount, we will refund your credit card with the difference.
Paying with Maestro
Does your debit card bear the Maestro logo? Then you will be able to pay with Maestro in a safe and secure way. If you use Maestro for payment, you will not be redirected to the payment module of your bank. Instead, your transaction will be processed by Mastercard. Your bank, however, will have to authorise your transaction. Therefore, you will have to enter your bank account number, card number, the expiry date as well as a unique code which is generated by your random reader.
If you choose to pay by PayPal, you will be directed to the PayPal homepage where you will have to enter your PayPal email address and your password.
If you do not have a PayPal account you cannot immediately use this payment method.
Sofortbanking online payment
Another payment option is “Sofort banking”. Sofortbanking is a safe, direct-online payment method for companies with a bank account in the United Kingdom. When you choose Sofortbanking as an online payment method, you will be redirected to the Sofortbanking homepage. Here, you select your country and fill in the number of your bank. To find this number, a handy search function is added. Afterwards, you will need to login with your bank details. Finally, for security reasons, you are required to fill in a TAN code, when that has been filled in, the payment has been completed and you will receive a confirmation.
Ordering by phone
We encourage you to make your purchases online as this will provide you with the fastest possible service. However, you can also complete your order by phone. You can reach us 5 days a week from 8AM to 5PM by calling 0808 234 0313.
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