Evenings and Weekends Customer Agent in London

Job description

London Serenity

London Serenity, winner of best massage company in London for 3 years in a row - is recruiting an Evenings and Weekends Customer Service Agent.

This is a fantastic opportunity for someone who wishes to work evenings and weekends and around term holidays.

We are a small and friendly office and work as a team to deliver outstanding service to our customers in the luxury hotel and spa industry.

The role consists of:

Working from home:

• Answering the phone to take appointments from 5 star hotels, spas, offices and private clients for health and beauty treatments.
• Understanding the Client's needs and matching them with the right therapist
• Co-ordinating the bookings and liaising with the internal team of therapists
• Organising therapists throughout London
• Admin tasks such as managing client lists, replying to booking emails, etc.

Working Hours:

The evening and weekend booking coordinator would mostly be needed from 4pm to midnight on weekdays, and by rota with other coordinators on weekends from 8-4 or 4-12 (Either saturday or Sunday but sometimes both)

This is an opportunity to earn good money while working from home (following a period of training in our offices)

You would also be required (by rota) to work on bank holidays and public holidays.

The ideal candidate:

The role could be suitable for university students in their first/second year

• Is pro-active, able to think on their feet, has a can do approach.
• Has outstanding telephone manners in order to expertly communicate with both clients and team
• Superior customer care skills and attitude
• Be detail oriented
• Be able to work on your own
• Is an excellent team player
• Is flexible with work arrangements
• Has excellent organizational skills
• Is computer literate
• Has excellent spoken English language

Our line opening hours are 7 days a week, 8:30am to 12:00midnight, office 8 -10pm.

This role involves covering weekends and Bank Holidays

Pay rates are dependant on interview and experience, £7-8/hour

Full training will be provided.

• Your CV
• A cover letter specifying any coordinating, organising or managing roles you have had in the past.
• Availability to work
• Why you may be suitable for this role.

Best of Luck

HR at London Serenity Ltd.

Extra information

Status

Closed

Education Level

University

Location

London

Type of Contract

Casual / Part Time Jobs, Full Time Jobs

Profession type

Admin / Secretarial, Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

Yes

Cover Letter Required

No

Languages

English