"Repairly is one of the most exciting and high-growth startups in the UK. Backed by world-famous Techstars, Virgin Media and Liberty Global, they are radically changing the way people repair their technology" Customer Service and Operations are the most important functions we have at Repairly - this role combines them both.
As an Operations Executive, you'll be in control of the day-to-day operations at Repairly.
We're a startup, so naturally, there are lots of other interesting elements to this role, but I hope the following helps to give an outline of where we're at now. The key elements in this role are...
- Inbound communications
Front of house for dealing with questions from our Engineers, Representatives, and Customers. Using a mix of internal tools, phone conversations, and good old WhatsApp.
- Routing and Rota
Essentially, we're building a logistics business heavily applied to the aftermarket services industry (tech repair).
We need a lot of technology to ensure our Reps have smart routes to follow round the city, and we're making good progress, but we're not all the way there yet. This means you'll need to hold the tech's hand and help it make smart decisions about where to send Representatives by making route decisions. You'll also need to look ahead and schedule Representative shifts for the coming weeks.
- Payments
You're in charge of taking customer payments, as well as paying Representatives and Engineers at the end of each week.
- Reporting.
We are guided by our metrics, and it's your job to report on a daily, weekly and monthly basis on what the business is actually delivering, in terms of revenue, number of sales, Engineer cost, etc.
- Tech feedback
The final key part of this role is to try and put yourself out of the job...! (Don't worry, it's impossible). To do this, you'll need to be able to flag and suggest solutions to our tech team about what is taking most of your time, so they can build tech tools to help you out.
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