With 300 members of staff and yearly revenue of 130 million euros, Opteven is a key player in France and Europe for Assistance and Mechanical Breakdown Insurance. Its growth over the past ten years in both of these sectors has built a proven track record of excellent customer service and quality benefits that our customers, both in the automotive and the insurance industries, have not failed to notice. To join OPTEVEN is to join an innovative company, focused on CSR and confident that a company's success is dependent on the talents of its employees.
An Incident Manager is the main point of contact, receiving calls from customers who are broken down on the side of the road, and who is then responsible for finding a quick and straightforward solution, allowing the customer to continue his journey.
As a member of the European Customers' team on the call center, you will be responsible for providing our UK customers travelling in Europe with quality service.
Location: Vileurbanne, Lyon, Rhône-Alpes, France
Your tasks include:
What we're looking for:
Employment conditions:
Working on a 24/7 call center based in Lyon, France, you will need to be flexible, able to work variable shifts (between 7am and 11pm), as well as certain weekends.
The monthly salary (before tax) is €1481, to which is added a 13th month and a half, as well as bonuses for night hours, bank holidays and Sundays.
Contract length is from 3 to 6 months. Working July and August is obligatory.
OPTEVEN covers 60% of your public transport subscription and contributes towards the costs of the staff canteen.
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
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