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Genius

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Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.

Job description

Job Summary

At the Apple Store, you maintain customers' trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day.

Key Qualifications

  • Strong people skills and a knack for problem solving.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of customer appointments.

Description

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple's service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.

Additional Requirements

  • You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
  • You have excellent time management skills and can make decisions quickly.
  • You'll need to be flexible with your schedule. Your work hours will be based on business needs.
  • You're fluent in the local language.

Locations:

  • Aberdeen, Union Square
  • Basingstoke, Festival Place
  • Bath, SouthGate
  • Belfast, Victoria Square
  • Birmingham
  • Bristol, Cabot Circus
  • Bristol, Cribbs Causeway
  • Bromley
  • Cambridge, Grand Arcade
  • Cardiff, St David’s 2
  • Edinburgh, Princes Street
  • Exeter, Princesshay
  • Gateshead, Metrocentre
  • Glasgow, Braehead
  • Glasgow, Buchanan Street
  • Grays, Lakeside
  • Greenhithe, Bluewater
  • Kingston upon Thames, Bentall Centre
  • Leeds, Trinity Leeds
  • Leicester, Highcross
  • Liverpool
  • London, Brent Cross
  • London, Covent Garden
  • London, Regent Street
  • London, Stratford City
  • London, White City
  • Manchester, Arndale Centre
  • Manchester, Traford Centre
  • Milton Keynes
  • Newcastle upon Tyne, Eldon Square
  • Norwich, Chapelfield
  • Plymouth, Drake Circus
  • Reading, The Oracle
  • Sheffield, Meadowhall
  • Solihull, Touchwood Centre
  • Southampton, WestQuay
  • Watford

Further Information

Education Level
College, Secondary School, University, Other
Location
London
Type of Contract
Casual Jobs, Full Time Jobs, Temporary Full Time
Type of Job
Technical, ICT, Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Unfortunately, this vacancy is no longer active

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Genius

Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iP...

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