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Sales and customer service executive in London

Great opportunity to join our friendly team of booking consultants during this summer.

Job description

Competitive salary plus bonus - Fixed Term Contract

Student.com is the world's leading marketplace for international student housing, helping students find their perfect home abroad. With over 800,000 beds in more than 400 cities and in close proximity to 1,000 universities, we offer the best choice of quality housing options. We took bookings from students in over 120 countries last year.

The International Sales & Customer Service team is growing and we are now looking for more talented people who are passionate about helping students find suitable accommodation abroad (perhaps you have been there yourself), love travel and will be able to provide guidance and reassurance to our students.

This is NOT a cold calling role. All of our customer enquiries and contacts are driven from our partners or customers leaving their details on our website. No hard selling is involved, we build trust with our customers and provide value by offering the best accommodation option based on their needs.

This is a Fixed Term Contract until the end of September, to cover our peak season of students wanting to book accommodation around the world. There are excellent prospects for the right candidate to convert this opportunity into a full time contract. This is a growing team which can offer an excellent and accelerated career path for customer focussed, driven and ambitious individuals. In addition, we offer excellent benefits including full training and development.

Our London office is located within easy reach of major public transport links, overlooking The National Gallery and Trafalgar Square. Student.com is a fun and vibrant international company. We have created a fantastic work environment with a fully stocked breakfast, coffee and snack bar, ample work and breakout areas, as well as an amazing team.

Main responsibilities:

  • Answer inbound calls, emails and live chat messages from students
  • Contact and progress every lead to maximise sales opportunities through multiple contact methods, including phone, email and live chat
  • Consult customers to understand their needs and empower them to make a purchasing decision
  • Build strong customer rapport through high quality written and oral communication, and by demonstrating excellent product knowledge
  • Manage knowledge about the booking process and all service options available for students
  • Complete all required administration and recording of sales through CRM system and other business systems
  • Build strong relationships with team members, and provide flexible and prompt support at all times

Extra information

Education Level
Type of Contract
Graduate Jobs, Summer / Holiday Jobs, Temporary Full Time
Type of Job
Sales, Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required
English, German, French, Spanish, Arabic, Chinese, Greek, Dutch

London | Sales Jobs | Customer Service Jobs | Call Centre Staff | Sales Representative | Graduate Jobs | Summer / Holiday Jobs | Temporary Full Time | University

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