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Operations Associate at Catapult in London

Catapult is a venture capital backed tech startup based in Angel, London. Catapult is an app and we connect candidates who are looking for temporary work, with employers who require fantastic workers. We specialise in Hospitality and Retail and we’re excited to be revolutionising the recruitment industry! We’ve gone from 5 team members to 30 in just one year! As Catapult continues to grow we’re looking for Part Time Operations Associates to join our team. This is an opportunity to be right at the forefront of Catapult’s amazing growth journey.

Job description

Role requirements:

  • You MUST be able to work on the weekends. At Catapult, our operations mean we need to be available to handle queries during industry business hours
  • You should also be available to work on some evenings during the week
  • You can commit to 5 consecutive weekdays of training before you start (this is a one-off to get you familiar with the role)
  • You are a people-person with impressive communication skills. You build rapport naturally and you are highly empathetic
  • You must be able to work from our office in Angel

What you will be doing:

  • Effectively dealing with inbound communication across multiple channels (phone lines/emails/social media)
  • Answer questions from our candidates and find proactive solutions to help them deliver the best service to our customers
  • Be the first point of contact for all our clients who want to find staff
  • Enhance the overall user experience with Catapult and deliver an exceptional customer and candidate experience
  • Place and ensure the successful fulfilment of large bookings for key accounts (e.g Topshop, Kia Oval & Wembley Stadium!)
  • Work with the rest of the Operations team (full time and part time members) to ensure all information is communicated effectively.

Your profile:

  • You are flexible for evening (12pm/4:30pm-9pm) shifts during the week as well as weekend (7:30am-2:30pm/12pm-9pm)
  • Maybe you are a student or already have part time work that you are looking to top up, if so, this role is perfect for you!

A plus (but not essential):

  • You have an understanding/interest in hospitality, retail or recruitment
  • You speak two or more languages
  • You have an interest in startups or tech companies


  • Base salary: £9.75 per hour
  • Get your own Macbook (feel free to use at home)
  • Join a fun and social team in a cool office (Roof terrace included!)


Please send a copy of your CV along with a cover email (no more than 200 words). Please explain, why you are interested in Catapult, which apps do you use the most, and what you would do to mark the best impression to our clients. (Be creative!)

Job Type: Part time - approx 20 hours/week

Salary: £9.75 per hour

Extra information

Education Level
Type of Contract
Evening Job, Weekend
Type of Job
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

London | Customer Service Jobs | Evening Job | Weekend | University

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