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Wholesale Customer Service Representatives for Leading Lifestyle Brands

We are the global company behind some of the world’s leading lifestyle brands. Household names such as The North Face, Timberland, Eastpak, Kipling, Vans, Lee, Wrangler and Napapijri. Customers love our brands and can expect excellent service when they contact us from all over Europe.

What we offer:

  • Healthshield cover
  • 25 days holiday (rising with length of service)
  • Employee Pension 4%, company contributes 8%.
  • 50% off all brands
  • Free tea/coffee
  • Free secure on-site parking
  • Subsidized canteen

What are you going to do

Our unique culture is one that promotes diversity and encourages individuality. Our working environment is fast paced, challenging and extremely rewarding, creating plenty of scope for progression and development.

Our recruitment needs are as diverse as our business, and we are always on the look-out for talented and passionate people to join our teams, offering continuous – and exceptional – customer service.

We ensure our customers are always at the heart of everything we do by exceeding expectations and proactively managing their accounts.

We are actively looking to identify talented individuals for our Wholesale (B2B) Customer Service teams fluent in English and one of the following additional languages:

French - Spanish - Italian - German - Dutch - Swedish - Norwegian - Danish

So, if you are looking for the next step in your career and want to take advantage of this exciting opportunity, please click on the “Apply” button below and upload your CV today.

Role Includes:

  • Communicating with customers (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service
  • Building a rapport and strong relationships with both customers and across our warehouse, planning, sales and credit teams to deliver the best possible outcome
  • Discussing new products and identifying ways to improve processes in order to improve sales, Brand loyalty and the customer experience
  • Monitoring payments, co-ordinating returns and entering and releasing orders
  • Updating our computerised systems, tracking couriers and interpreting stock reports.

What we ask:

  • Educated to degree level desirable but not essential
  • Previous work experience desirable but not essential
  • Commercially aware with experience of meeting customer needs
  • Computer literate, including Excel and internet use, and ideally ordering systems
  • Able to build strong working relationships with a diverse range of people

Extra information

Education Level
Secondary School, College, University, Other
Type of Contract
Full Time Jobs
Type of Job
Design / Fashion, Customer Service, Retail
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required
English, German, French, Spanish, Danish, Finnish, Italian, Norwegian, Polish, Portuguese, Czech, Swedish, Dutch

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