What are you going to do:
Customer Service
- First response - answering incoming calls and responding to customer questions (focused on solving as many customer issues as possible or logging tickets for issues you need another member of the team to solve)
- Responding to incoming emails into the business. Emails to be responded to quickly, if you cannot help a customer then please forward the email to the relevant person and send an acknowledgement email to the customer
- Emailing customers with basic information on our products, passing sales leads for our regulated products over to our sales team
- Booking rental appointments, so telling customers about available cars to rent and taking a deposit for them and booking the vehicle collection
- Helping existing customers with questions e.g. where a car needs to be taken to get tyres, have a service, go for a bodywork inspection etc.
- Helping with customer on-boarding, answering customers questions e.g. about their contracts
- Welcoming new customers who come in for an appointment, confirming customer appointments each day, confirming vehicle collections
Administration
- Arranging rental vehicle returns and collections
- Contacting customers to request missing documents
- Printing out and preparing contracts (regulated agreements) for customers who come to collect their vehicles
- Collecting customer payment details from them and putting them on Sentinel
- Taking customer bookings for rental cars
- Logging customer queries and allocating them to the correct department
- Uploading customers vehicle documents to Uber for them and helping customers with any Uber related vehicle problems
- Daily scanning of parking tickets
- Post opening
- Contacting customers about deposit deductions and answering questions from customers calling up about their deposit returns (rental customers)
- Emailing customers whose deposits have been held for parking tickets and accidents
What we offer:
WeFlex provides Uber drivers with vehicle finance and also with short- term vehicles to rent. WeFlex works closely with Uber to help provide new and existing Uber drivers with access to vehicles. We help people who have often never owned a car before, or been declined credit, get into an agreement where they work towards owning their own car.
This role is a chance to work for a fast-growing start-up in an exciting and quick moving industry. WeFlex is growing in the double-digits every month and is a place where the right candidate can progress their career and learn a huge amount.
What we ask:
- Minimum degree not applicable
- Previous work experience: not important- eagerness to learn & work ethic is more important than experience
- Be hard-working;
- Enjoy contributing to the team and growing with our company;
- Be a good communicator, patient, understanding and genuinely enjoys helping customers;
- Have good time management and multi-tasking skills;
- Be very organised as this role draws together multiple departments;
- Be process-driven;
- Be happy to work under pressure, as at WeFlex we often have lots going on and often multiple things happen at once;
- Be not afraid to challenge and question processes/decisions. At WeFlex we want people who will suggest ways to make improvements to how we operate, we welcome ideas and input from all our colleagues
Apply
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Extra information
- Status
- Closed
- Education Level
- College, University
- Location
- London
- Type of Contract
- Graduate Jobs, Full Time Jobs
- Profession type
- Admin / Secretarial, Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- Yes
- Languages
- English
