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Customer Operations Internship in Dunstable

Logistics jobs | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Internships | Placements | College | University

We are sourcing a highly motivated team to deliver an outstanding service to our customers. Each of you will be looking after our customers full journey, from answering customer queries to ensuring their delivery is a success, playing a key role in continuing to build a positive reputation for LOVESPACE. This role is ideal for someone with excellent interpersonal skills, precise attention to detail and who is always ready to go the extra mile to deliver the best possible experience.

Job Description

As a Customer Operations Intern you will have the opportunity to work at the heart of this exciting business during our peak season. You will be part of our customer experience, tracking and route
planning team, and you'll be able to engage with the inspiring guys and gals who have driven LOVESPACE's exponential growth on a daily basis.

Responsibility would include:

Delivering an outstanding customer experience through all available communication
channels (phone, email and live chat)

Ensure we correctly track every single box and courier, to guarantee perfect
data.

Create driver's route by using our route planner software.Contributing to our conversion by answer queries and outlining the benefits of our service to potential customers.Helping to create an awesome digital and 'on-the-doorstep' service.Assisting in improving the overall service by listening and acting upon customer feedback.Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.Boosting LOVESPACE's reputation through generating great reviews and referrals.Ensuring customer accounts are up to date and accurate.

Who are we looking for?

The candidate will demonstrate and have the following attributes:

Positive, confident & communicative individual who shows initiative and is confident in dealing with clients.

Engaging, with ability to connect and empathise with people from all backgrounds.

Fluent in English with excellent writing and communication skills, and an attention to detail.

Highly organised, fanatical attention to detail, common sense judgement and a
passion for precision.

A creative and resourceful problem solver with tonnes of initiative.

Live and breathe LOVESPACE's values of being Engaging, Open, Smart, Reliable, Fair and Inspiring.

An unwavering desire for continuous improvement and innovation.

Flexible to changing working hours dependent on volume.

Salary will be £16,000 - £18 000 p.a. and the internship is for 6 weeks, with a start in late August. This role is based just outside Dunstable (just a 30 - 45 minute commute from London).

What we offer:

What is in it for you?

A chance to be at the heart of one of the UK's fast-growing, entrepreneurial, businesses and having exposure to a team of seasoned, serial,
entrepreneurs. You will play a key role in LOVESPACE's growth, with the opportunity to see how your work directly contributes to our success. You will be providing input into, and helping to develop and implement LOVESPACE's
customer service strategy, as well as having multiple opportunities for growth and development.

We are a diverse group who are exceptionally proud of our culture and love to celebrate with regular social events and outings.

Salary will be £16,000 - £18 000 p.a. and the internship is for 6 weeks, with a start in late August. This role is based just outside Dunstable (just a 30 - 45 minute commute from London)

Please note that due to the volume of applications we process on a daily basis we will only contact applicants that will be progressed through the
selection process.

We ask:

  • Studying towards University Degree
  • No previous work experience required
  • Please email your CV and covering letter indicating your availability and eligibility to work in the UK.

Please note that due to the volume of applications we process on a daily basis we will only contact applicants that will be progressed through the
selection process.

Further Information

Education Level
College, University
Location
Dunstable
Type of Contract
Internships, Placements
Type of Job
Logistics jobs, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
Yes
Languages
English, Other

Unfortunately, this vacancy is no longer active

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Customer Operations Internship in Dunstable

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