175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'
Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.
Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.
Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.
Competitive Salary + Benefits
About the role
The Operations Coordinator will offer front line support for Co-operative Personal Travel Advisors and Freedom Consortia Members with pre and post bookings.
About the department / team
The operations team provide operational and administration support to The Co-operative Personal Travel Advisors and The Freedom Travel Group. Based in our brand new Manchester city centre offices, our main priority is to support our members to allow them to focus on their customers and business
Key accountabilities / responsibilities
Handling telephone calls to & from customers to deal with booking amendments or payments, managing email communication from suppliers and customers and allocating work to the relevant departments, preparing customer travel documentation which include tickets and confirmations.
Skills and experience
Life at Thomas Cook is fast-paced and full of opportunities. As an internal colleague we are dedicated to ensuring you can fulfill your career aspirations, you’ll be given the support and training you need to develop your career in the direction you choose.
If you require any support during the recruitment process, please contact your local HR/ Resourcing team and they will be happy to help.
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