Operations Co-ordinator in Manchester

175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Operations Coordinator

Manchester

Competitive Salary + Benefits

About the role

The Operations Coordinator will offer front line support for Co-operative Personal Travel Advisors and Freedom Consortia Members with pre and post bookings.

About the department / team

The operations team provide operational and administration support to The Co-operative Personal Travel Advisors and The Freedom Travel Group. Based in our brand new Manchester city centre offices, our main priority is to support our members to allow them to focus on their customers and business

Key accountabilities / responsibilities

Handling telephone calls to & from customers to deal with booking amendments or payments, managing email communication from suppliers and customers and allocating work to the relevant departments, preparing customer travel documentation which include tickets and confirmations. 

• Ensure that we have accuracy and consistency within work, we aim for one touch point resolutions either by phone or email

• Focus on exceptional service levels for our members and customers and monitor and coach our teams to deliver this
• Front line support for Co-operative Personal Travel Advisors and Freedom Consortia Members
• Ensure smooth process for new members and closures liaising with industry bodies and the wider organisation
• Investigate and solve problem issues and queries in a timely and efficient manner with minimum disruption to the customer, minimising losses to help the profit margin.

Skills and experience

• Excellent organisational and communication skills
• Ability to use own initiative
• Excellent numerical and written skills
• Able to work and adapt to pressurised situations
• Competent user of Microsoft Office packages

Life at Thomas Cook is fast-paced and full of opportunities. As an internal colleague we are dedicated to ensuring you can fulfill your career aspirations, you’ll be given the support and training you need to develop your career in the direction you choose.

If you require any support during the recruitment process, please contact your local HR/ Resourcing team and they will be happy to help.