175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'
Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.
Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.
Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.
RPA Implementation Specialist
Competitive Salary + Benefits
About the role
An exciting new opportunity within Thomas Cook UK Contact Centre, our RPA Implementation Specialist will lead and support the delivery of robotics process designs through robotics automation software. You will work with the business to translate processes into technical flows which will remove manual processes from the business .
The successful candidate will have demonstrable knowledge in Process Modelling and delivering technical solutions in addition to experience within the Contact Centre industry possessing the drive and determination to put the customer at the heart of everything they do.
About the department / team
Working within our UK Customer Contact Centre (CCC), the role is in direct response to our UK CCC transformation focusing on improving the customer proposition whilst driving efficiencies.
Key accountabilities / responsibilities
Our Implementation Specialist will develop, design and deliver robust new Robotic Process Automation, through the aid of the NICE RTI (Real Time Integration) application as well as supporting project implementation within the Transformation Programme, bringing the technical expertise to deliver business and operational requirements. You will also be an expert user of the NICE RTI application. In addition to this you will:
Skills and experience
The ideal candidate will have proven technical and analytical skills experienced producing design solutions, experience reviewing end-to-end processes and connecting desktop enterprise software applications and have strong problem solving competence with a logical mind-set. As well as:
Bachelor's degree in computer science (or equivalent)
Desirable: Experience with NICE RTS (Real Time Solution) Software environments (Training will be given)
Desirable: Demonstrable knowledge in Robotic Process Automation
Exposure to basic logic driven algorithm development
Experience in designing and implementing automation solutions
Technical / professional qualifications:
Familiarity with Business Intelligence tool such as Business Objects, Cognos
Desirable: technical skills: VB, XML development experience
Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.
As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us. There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.
We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.
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