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Travel Consultant in Peterborough

Job description

175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.


Travel Consultant - Outbound Sales & Service


Competitive Salary


If you have a passion for travel, great customer service skills and you’re brilliant at building up a rapport with people, why not work for Thomas Cook in the Contact Centre. Our holidays and destinations are exciting and interesting. You will be dealing with customers when they’re planning the most exciting weeks of their year. 

Working in this fast paced environment you’ll be responsible for calling customers to book/enhance their holiday! 

We’re looking for motivated and energetic candidates to join our fun and friendly Outbound Service Team in the Peterborough contact centre.  We pride ourselves on providing excellent customer experience so you’ll need to be focused on delivering exceptional service at all times.

 What type of contact centre is Thomas Cook?

We have just moved to new offices to meet the high spec demands of a world class travel company making it a great working environment, so it’s a great time to join Thomas Cook.

We help make people’s dreams come true with the holiday that they want!  We work in a really fun and friendly environment and it's all about the quality of service we provide to our customers; our aim is to be the most loved travel company in the UK.

We have flexible hours available up to 37.5 hours per week with evenings and weekends to co support our customer’s needs Monday to Sunday.

What can we offer you?

As a large global travel business with employees based throughout the world - including overseas, tour operations and an airline - the sky really is the limit for your career progression. 

In return for your valuable contribution to the business you’ll receive

  • A competitive salary.
  • 23 days annual leave.
  • Exclusive last minute colleague deals with the opportunity to stay in 5* luxury at low cost expense.
  • Attractive discounts on all of our Thomas Cook holidays
  • Industry leading training
  • Contributory pension. 
  • A ‘Mychoice’ flexible benefits package giving you the chance to create a benefits package to suit you, your family and your lifestyle!!  For more information on this amazing package please visit our website


What We need from you

Experience of working in a target driven sales or retail role

  • Excellent communication skills
  • Ability to build strong relationships with customers over the phone
  • Problem solving skills and an eye for detail
  • Real passion for delivering consistent, world class customer service
  • Travel sales experience preferred but not essential
  • Competent in the use of Microsoft Office packages, including Word & Excel

Successful candidates will complete our comprehensive training programme that will develop the skills needed to become a successful Travel Consultant at Thomas Cook, with on-going development to support you to grow within the role and company.  Your salary will be reviewed on successful completion of a probation period.


If you’re looking for a fantastic new challenge with a leading international travel company and you’ve got what it takes to be part of our winning team, then we'd love to hear from you.


We will be holding assessment centre / interviews for this role on 29th and 30th August 2017.


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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