Unfortunately, this job is not active.

Customer Claims Executive - Leeds

Job description

175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.


Temporary Contract




Competitive Salary


We are now accepting applications for a Customer Claims Executive that will be based in Leeds, who will have responsibility for providing strong support as part of a small team in ensuring the smooth operation of the outsourced Customer Claims function. This role is to ensure no brand damage to brand reputation or our customers, by acting as an interface with specialist experience of claims handling within Thomas Cook.  You will also have regular communication with the legal outsourced providers and other internal and external suppliers is required  to support the flow of information and advice to deliver a first class claims handling experience to Thomas Cook and our customers. Strong administrative and organisational skills are vital to the success of this role.


Key Responsibilities

This exciting opportunity involves handling incoming correspondence and to manage, distribute and reply accordingly, controlling the flow of work to the relevant team and setting up new claims on the complaint management system whilst ensuring all information is accurately recorded. Dealing with requests for information/documentation promptly is also a key aspect of the role along with arranging payments, ensuring case data remains accurate and that relevant internal/external teams are informed/updated as required.

Another aspect is in ensuring key deadlines are diarised and actioned whilst engaging with relevant key internal departments. Please also take the below into account:

  • Responsible for providing support to reporting/ MI/ database maintenance alongside the Client Services  Manager through monthly analysis of performance, based on the agreed SLA’s
  • Ensure that any service issues are reported/ reviewed with the Client Services Manager
  • Responsible for raising supplier invoices, control and order of stationery, archiving etc.
  • Providing ad-hoc support to the Customer Claims team


What we need from you

The ideal candidate should have excellent organisational skills and be a fast learner whilst using own initiative along with being capable with IT skills and ability to learn systems. They should also display a decisive and calm approach with strong negotiation skills. A proven track record of achieving results along with excellent communication skills through both telephone and e-mail are also a requirement. We are also looking for the ability to display discretion and confidentiality at all times and to show flexibility and adaptability to own the role and responsibilities.


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Register now!

Do you want to apply within one click and stay up to date on the newest vacancies that suit you? Signup as a student!

Sign up for free