Apply now!

Assistant Manager - Wantage in Peterborough

Peterborough

Job description

175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s best loved holiday company.

ASSISTANT MANAGER

 

As a Thomas Cook Retail Assistant Manager you’ll be coaching, developing and mentoring a team of Sales Consultants to ensure that our Customer is at the heart of everything we do! You will be inspiring the team to plan our customers dream holidays, ensuring Sales and Revenue targets are achieved.   This role will allow you to experience the full range of managerial responsibilities, with the support and guidance of a Cluster Manager, and is a great opportunity to develop and expand on your skills and knowledge.  You’ll receive on-going development and have great future career opportunities within our retail network and beyond.

 

We have nearly 800 shops across the UK and put our customer at the heart of everything we do.  To make sure we are available when our customers need us some of our stores are open in the evening and over the weekend, so you’ll need to be flexible with your working hours.  We operate on variable shifts to cover this but we’ll make sure you know your shift pattern at least 4 weeks in advance.

 

What will you need to succeed?

  • Excellent communication and influencing skills
  • Results focused with experience of driving team performance
  • Commitment to delivering consistent excellent customer service
  • Experience in developing people through strong leadership and sales management routines
  • Able to work effectively in a fast paced environment with unpredictable customer flow
  • Ability to support the team to be solution focused
  • Experience in either a senior sales or supervisory post in a retail/customer facing environment

 

Perks of the role!

  • 23 days holiday, rising to 25 after 2 years
  • Target driven bonus and incentives
  • Excellent holiday concessions (including last minute employee offers giving you the opportunity to pick up a holiday at unbelievable prices!)
  • Contributory Pension
  • Great flexible benefits package (including childcare vouchers & discounted gym membership)
  • Industry leading training
  • Real career progression
  • Chance to take part in exciting educational visits (such as attending the launch of new cruise ships, flights & hotel experiences)

 

As a large global travel business, including overseas, tour operations and an airline, the sky really is the limit for your career progression.  If you’re looking to start a fantastic new career journey with a leading international travel company, and you’ve got what it takes to be part of our winning team, then we’d love to hear from you.

 

Induction

Your career development is really important to us, so we’ll invest in a five week induction plan for you from the day you start in your new role.  During this time, you’ll need to be available to work up to 37.5hrs a week (5 days over 7) to make sure you have all the knowledge you’ll need to work as a travel expert.  In week two of your five week induction, you’ll spend four days at our Peterborough Head Office (overnight accommodation will be booked for you if needed) where you’ll meet other new retail colleagues and complete your training together.  We’ve planned start dates each month throughout the year. If you’re invited for an interview, your interviewer will be able to explain more about this and answer any questions that you might have.

 

What about us?

Thomas Cook Co-operative Travel is the largest high street travel business in the UK.  Our business started in 1841 and, as a pioneer with a trusted heritage, we have shaped the modern travel experience by understanding what our customers want and inspiring their dreams.  We employ over 21,000 employees around the world and are very proud to serve more than 20 million customers each year.

Life at Thomas Cook is fast-paced and full of opportunities. As an internal colleague we are dedicated to ensuring you can fulfill your career aspirations, you’ll be given the support and training you need to develop your career in the direction you choose.

If you require any support during the recruitment process, please contact your local HR/ Resourcing team and they will be happy to help.

Further Information

Location
Peterborough
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No