IT Service Centre - Operations Analyst - Peterborough
Competitive Salary, Benefits & Holiday Discounts
Based in Peterborough
An exciting opportunity has arisen within the IT Service Centre Operations team as a Operations Analyst. The job purpose is to support the performance of the IT Service Centre and the overall performance of the IT Service & Operations team by ensuring that the implemented IT Service Management tools and technologies are maintained, configured/developed for optimal usage.
The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we’re embarking on the next stage of our digital transformation programme. This is where we extend that approach to the wider business. In IT, it’s all about investing in the technology that will power our growth and shape our success. It’s about using that technology to build deeper customer relationships and create more personalised experiences. It’s about constant innovation; being future proof.
Key accountabilities and decision ownership:
Skills, know-how and experience:
Technical / professional qualifications:
Key performance indicators:
About Thomas Cook
Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company in the middle of an exciting transformation programme. We believe in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.
As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us. There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.
We also offer a flexible benefits package, ‘Mychoice’, which gives you a range of options such as buying and selling annual leave, a ‘bike to work’ scheme and purchasing retail or childcare vouchers. Other benefits include a contributory pension scheme.
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