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Retail Sales Consultant in Peterborough


Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

As a Thomas Cook Retail Sales Consultant you’ll be helping our customers plan their dream holidays.  You’ll need fantastic communication skills but we’ll also make sure you receive industry leading training to help you develop along a clear career path within our Retail network and beyond.  You will be promoting a wide range of exciting Thomas Cook holiday products as well as Cruise, Luxury and even Weddings.  You’ll also be selling holiday money so there’s a lot to keep you busy!


We have nearly 800 shops across the UK and put our customer at the heart of everything we do.  To make sure we are available when our customers need us some of our stores are open in the evening and over the weekend, so you’ll need to be flexible with your working hours.  We operate on variable shifts to cover this but we’ll make sure you know your shift pattern at least 4 weeks in advance.


What will you need to succeed?

  • A real passion for delivering consistent outstanding customer service
  • Experience within a sales or customer service target driven role would be great
  • Fantastic communication skills
  • Travel experience isn’t necessary but would be really useful
  • A confident and fun personality
  • You’ll need to be good at the IT stuff as we use a number of systems (but don’t worry, we’ll train you on these)
  • Willingness to learn and a commitment to personal development


Perks of the role!

  • 23 days holiday, rising to 25 after 2 years
  • Target driven bonus and incentives
  • Excellent holiday concessions (including last minute employee offers giving you the opportunity to pick up a holiday at unbelievable prices!)
  • Contributory Pension
  • Great flexible benefits package (including childcare vouchers & discounted gym membership)
  • Industry leading training
  • Real career progression
  • Chance to take part in exciting educational visits (such as attending the launch of new cruise ships, flights & hotel experiences)


As a large global travel business, including overseas, tour operations and an airline, the sky really is the limit for your career progression.  If you’re looking to start a fantastic new career journey with a leading international travel company, and you’ve got what it takes to be part of our winning team, then we’d love to hear from you.



Your experience and development when joining Thomas Cook are really important to us. From day one in role within our Retail team you will join a network of new employees to complete a five week induction process.

During your first five weeks of employment you will need to be able to work 37.5hrs per week (5 days over 7) to ensure you have all the knowledge you need to work as a Travel Expert. In week two of your five week induction you will spend four days at our Peterborough Head Office (staying overnight in a local hotel) where you will meet other new Retail colleagues and complete training together.

We have planned start dates each month throughout the year. If you are invited to interview, your interviewer will be able to explain more about this and answer any questions that you have.


What about us?

Thomas Cook Co-operative Travel is the largest high street travel business in the UK.  Our business started in 1841 and, as a pioneer with a trusted heritage, we have shaped the modern travel experience by understanding what our customers want and inspiring their dreams.  We employ over 21,000 employees around the world and are very proud to serve more than 20 million customers each year.



Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Further Information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Unfortunately, this vacancy is no longer active

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Retail Sales Consultant in Peterborough

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of p...

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