What are you going to do:
You will implement customer service processes and you will provide feedback on the existing ones, to keep up the company's standards.
Key responsibilities
- Managing customer inquiries via different channels
- To achieve high customer satisfaction
- To implement customer service processes and helping to improve the existing ones
- Attend regular customer service and product training
- Perform punctual data research
- Escalate technical issues
- Communicate on customer's feedback
- Perform operational tasks
What we offer:
- Salary Negotiable
- Working in relaxed co-working space in Old Street
- High energy, fast paced and inclusive working environment
Our Culture
- We are a tech-driven company in the Fintech space. We are passionate about bringing transparency to insurance products, for both our B2B partners and to our customers.
- We have landed several contracts that enable us to execute on that vision. We have investors that are happy and partners who are ecstatic.
- This is a fantastic opportunity to join an early-to-mid stage startup where the partnership agreements are in-place and growing, the brands are established and the products are summing up!
What we ask:
- Minimum degree: Bachelor's degree
- Excellent written and spoken English for Business
- Minimum fluency in Russian, German, Polish or Dutch plus a third European language (including English)
- Previous sales and customer service experience
- Proven ability to identify problems and find solutions
- Ability to respond to quick changes and think systematically.
- Ability to maintain a positive attitude under pressure
- Ability to work in a multicultural, challenging and dynamic work environment
- Graduate degree in Business, Linguistics, Computer Science or similar
- 1 to 2 years' experience in similar role
Nice to have
Experience in a high growth startupExperience in the car rental market or insurance industry
Apply
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Extra information
- Status
- Closed
- Education Level
- College
- Location
- London
- Type of Contract
- Casual / Part Time Jobs, Weekend
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- No
- Languages
- English, German, Polish, Russian, Dutch
London | Customer Service Jobs | Call Centre Staff | Casual / Part Time Jobs | Weekend | College
