Service Manager – Working... Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company. How would you like to make someone’s holiday dream come true? In this role, that’s...
Service Manager – Working abroad
Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.
How would you like to make someone’s holiday dream come true?
In this role, that’s exactly what you’ll be doing for our customers! We’ll ask you to put yourself in our customer’s flip flops, to truly understand what they’re looking for from their perfect holiday.
Working as part of the In Destination services team (IDS) you will truly need to put the customer at our heart at every stage of their holiday. You will need to ensure you are a role model to inspire, coach and give continuous feedback to your teams so that they can deliver on our customer promises.
To ensure exceptional service is delivered to customers in destination. Will lead and motivate a team of Service Representatives to deliver exceptional customer service in destination, whilst driving results to achieve sales targets set by the Destination Manager.
What you’ll need to succeed in this role:
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