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Connected Consultant - English Speaking

Connected Consultant roles – Working... Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.   How would you like to make someone’s holiday dream come true?    In this role,...

Job description

Connected Consultant roles – Working abroad

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

 

How would you like to make someone’s holiday dream come true? 

 

In this role, that’s exactly what you’ll be doing for our customers!  We’ll ask you to put yourself in our customer’s flip flops, to truly understand what they’re looking for from their perfect holiday. 

 

Working as part of the In Destination services team (IDS) you will truly need to put the customer at our heart at every stage of their holiday. You will be based in one of our 3 Connected Offices around the globe providing 24/7 assistance.

 

 

Job purpose:   

 

To ensure exceptional service is delivered to customers in all Thomas Cook destinations across the globe. Connected Consultants will answer customer questions & queries through a variety of contact channels and offer first-time solutions to customer concerns, whilst providing a great holiday experience

 

What you’ll need to succeed in this role:

 

  • A real passion for delivering consistent, outstanding customer service
  • Strong organisational skills and the ability to prioritise workloads
  • Fantastic communication, persuading, influencing, learning & researching skills
  • Be able to work as part of a team; we’re one Thomas Cook and love to achieve targets together
  • A confident and fun approach is essential
  • Willingness to learn and a commitment to personal development
  • Competent with technology and experienced in quickly and effectively learning new systems and equipment
  • Self-sufficient and independent

 

 

Further Information

Published at
24-10-2017
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No