Make-Up... Lancôme is a pioneering brand and a visionary ahead of its time. A brand which keeps writing the future of cosmetics: from Niosôme to Visionnaire, and from Trésor to La Vie est Belle, Lancôme successfully combines scientific...
Make-Up Artist
Lancôme is a pioneering brand and a visionary ahead of its time. A brand which keeps writing the future of cosmetics: from Niosôme to Visionnaire, and from Trésor to La Vie est Belle, Lancôme successfully combines scientific expertise and an intuitive understanding of women's needs.
A Make-up Artist will be responsible for representing Lancôme as a true ambassador, offering our customers’ excellent service at all times. You must have a passion for make-up and have a proven track record of consistently achieving sales targets. You must be confident in educating customers on the latest make-up tips and techniques, and helping to promote brand awareness through in-store events.
Master Category Knowledge
· Have a full understanding of all Lancôme products and services
· Attend, engage and participate in all brand training, and implement afterwards
· Monitor Icon products on a daily basis
· Be aware of competitor’s products and activity and have knowledge of account performance in relation to Department’s performance
· Have detailed knowledge and awareness of the beauty market
· Be able to offer a high level of expertise in terms of makeup techniques and personalised service
Execute Business & Operations
· Be aware of account and personal targets and key performance indicator targets
· Complete all personal paperwork accurately, legibly and on time
· Be aware of and abide by store rules and regulations
· Closely monitor stock levels, following retailer guidelines, raising issues to line manager
· Offer creative ideas to generate new business; with focus on product launches and anniversaries
Drive Selling Process/Techniques
· Deliver luxury service at all times, inviting customers back for a return appointment
· Generate retail sales through the successful execution of in-store events and strengthen brand loyalty
· Make appropriate, personalised product and sample recommendations
· Have a strong focus on link selling and the recruitment of new customers
· Use confident communication and presentation skills when dealing with customers
Foster Service Attitude
· Shows passion for people and products
· Follow grooming guidelines to promote the brand image
· Maintain a clean and hygienic work area and adhere to hygiene rules
· Master customer profiling
· Be involved in outside demonstrations/events
· Conduct business to business networking – building a new customer base
Leadership
· Coaches peers
· Foster team spirit
· Leads by example
· Share artistry know-how and experience
· Works effectively with colleagues in store, in the field and in head office
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