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Customer Care Administrator

Job description

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.


What are key highlights of this role?

Dealing with a Pharmacy; Department store & Medi-Spa customer base, your key objective will be to ensure the needs of our customers are met at all times in a timely and efficient manner, this will involve regular liaison with various departments throughout the organisation.  


Key Responsibilities:

  • Managing proactively inbound and outbound calls

  • Dealing with customer queries relating to orders, investigating with the warehouse and raising credit notes where necessary

  • Processing internal and external orders, with a strong understanding of Order fulfilment

  • To maintain good working relations with internal and external customers and to liaise with Sales teams and Finance teams on a regular basis

  • Supply customers with expected delivery dates and delivery status, or product status when required

  • Group and locally initiated projects as directed by the Customer Care Manager

  • Order Management including delivery query handling of key accounts within the UK and Ireland

Preferred qualifications/experience:

  • Thorough understanding of the Supply Chain

  • Experience of using SAP R/3 would be advantageous.

  • Experience in a Customer Service environment is essential

  • Proficient in Microsoft Office Packages (Word and Excel)

  • Proven ability to multi-task.

  • Strong interpersonal skills in order to build effective relationships internally and externally

  • Ability to reach mutually acceptable solutions to complex problems which arise; level headed, able to manage and resolve issues under pressure

  • Experience in presenting internally and externally and adapting communication style

  • Comfortable dealing with and influencing people at all levels across the business

  • A creative thinker and willing to challenge existing processes and propose solutions

L’Oréal Competencies

  • Innovation
  • Entrepreneurship
  • Act & lead with human sensitivity
  • Manage complexity
  • Achieve results with integrity
  • Interact effectively
  • Sensitivity to the metier

 What could L’Oréal offer me?

  • World class training and development
  • Excellent benefits including pension, profit share and product discounts and a competitive salary
  • Work with some of the biggest brands in the business, and the most passionate people in beauty.
  • The opportunity to lead change you want to see within the biggest beauty company in the world.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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