Senior Operations Manager South - Home Delivery in London

Due to business growth we’re recruiting a Senior Operations Manager for Home Delivery, this role is part of our Online team but is regionally based across our South region (South East, South West and London).

You’ll report to the Regional Manager - home delivery and will lead, direct and support the Home Delivery function in stores within your region. You’ll be working to make sure we deliver high operational and customer standards including availability, on time deliveries and great door step service.

In the role of Senior Operations Manager for home delivery, you’ll be accountable for things like this;

• The implementation of Home Delivery of stores selected within your region; leading the execution of the regional Home Delivery strategic plan and providing clear direction to Store Teams

• Identifying and managing operational risks and compliance trends

• Achieving annual sales and targets in line with business plan.

You’ll need skills and experience like this;

• Proven track record of identifying and leading business projects in a large, complex organisation

• Leadership experience with effective influencing skills across all levels

• Knowledge of continuous improvement tools and techniques

• Ability to develop strategy and translate into operational plans

• Evidence of developing and delivering customer centric KPIs

Morrisons.com has experienced amazing growth. We’ve exceeded market share targets. We’re respected in our industry for our service and value. We’ve won a place in our customers’ hearts as a place they trust to buy their online groceries

Delivering online solutions that give our trademark warm welcome, provide the best user journeys and empower our customers to shop the way they want – that’s our rallying cry. We achieve this by blending our retail know-how with in-house skills that include service delivery, data capture, trading, platform optimisation, web design and digital communication.

100% focused on meeting the needs of our customers, we’re making Morrisons a genuine leader in online shopping. We’re growing our online business and building world-class e-commerce capabilities that will help to shape our future. If you can deliver an advantage at the heart of a dynamic team, we can offer you a variety of career routes.