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Junior Helpdesk Technician in Buckfastleigh

ICT Jobs | IT Trainee | Graduate Jobs | Full Time Jobs | College | Secondary School | University | Other

Our helpdesk is the pulse of IT here at Riverford. It is the way in which all of our internal customers and franchisees can interact with us as a department and as such customer service is paramount. As part of the operations team, you will be responsible for capturing issues, administrating systems and raising large issues to our development teams. You will be working with Zendesk, our ticketing system, and following an ITIL workflow to ensure the team always delivers high levels of service.

Job Description

About Riverford

We're mad about organic veg. It's at the core of everything we do. We love to grow it, pack it into boxes and deliver it to customers' doorsteps around the UK. This takes a lot of brilliant people, with a range of skills and knowledge.

Riverford began in 1986, with a few acres of veg, a wheelbarrow and a beaten up 2CV for deliveries. We've grown into a successful e-commerce business, with four farms, three packhouses, a fleet of vans and drivers, a wholesalers, butchery, organic restaurant and pub. We employ people across many areas including IT, Logistics, Sales, HR, Finance and Marketing (and more besides).

Our culture and values set us apart from other businesses. Riverford is a friendly, informal place to work, with a passionate, entrepreneurial spirit. We're committed to providing a fair deal for growers, customers and staff.

What you'll be doing

Our helpdesk is the pulse of IT here at Riverford. It is the way in which all of our internal customers and franchisees can interact with us as a department and as such customer service is paramount. As part of the operations team, you will be responsible for capturing issues, administrating systems and raising large issues to our development teams. You will be working with Zendesk, our ticketing system, and following an ITIL workflow to ensure the team always delivers high levels of service.

This role is a great opportunity to either develop yourself further if you already have some IT helpdesk experience or even begin your IT career with us. Demonstrate to us some genuine enthusiasm and a passion for technology then we could offer you the training and support to get you started on our IT helpdesk. Exceptional customer service and communication skills will be really important as you will be supporting a range of stakeholders with their IT issues.

You will need to be willing to work shifts – our business does not just work 9-5 so the support team needs to be flexible too. Our rota runs 7 days per week from 6.30am to 8.00pm. You will also be expected to cover some
on-calls.

Whether you are just starting out or looking to develop your skills further, you will want to work with like-minded and highly capable people to deliver fantastic ethical and delicious products powered by the systems YOU support.

Your experience

You will ideally have a good understanding of technology through academia or experience. Preferably you will have already worked on a service desk / IT support, working with teams, focused around delivering systems and support for a fast paced company. Most importantly you will have made a difference in previous roles, contributed real value and helped to deliver high quality new features.

What we offer:

  • Salary
    • Circa £20,000 per annum depending on experience
  • Benefits
    • Riverford is a beautiful place to work, with lots of great people – and other benefits too. We offer 31 days' holiday (including bank holidays), a generous company pension scheme and an annual profit share. We love food and hope you do too, so we give staff 25% off everything we sell on our website; heavily discounted organic breakfasts and lunches in the staff canteen; and free organic fruit and veg. There are also many social events for staff, with two big parties a year.

We ask:

  • GCSE's, AS / A Levels, NVQ, Bachelors Degree
  • You will ideally have a good understanding of technology through academia or experience. This can be an entry level position to the right candidate!
  • You will ideally have a good understanding of technology through academia or experience. Preferably you will have already worked on a service desk / IT support, working with teams, focused around delivering systems and support for a fast paced company. Most importantly you will have made a difference in previous roles, contributed real value and helped to deliver high quality new features.

Further Information

Education Level
College, Secondary School, University, Other
Location
Buckfastleigh
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
Between £18000 and £20000 per year
Responsible for
Capturing issues, administrating systems and raising large issues to our development teams
Published at
26-10-2017
Type of Job
ICT
Full UK/EU driving license preferred
Yes
Car Preferred
Yes
Must be eligible to work in the EU
Yes
Cover Letter Required
Yes