Our helpdesk is the pulse of IT here at Riverford. It is the way in which all of our internal customers and franchisees can interact with us as a department and as such customer service is paramount. As part of the operations team, you will be responsible for capturing issues, administrating systems and raising large issues to our development teams. You will be working with Zendesk, our ticketing system, and following an ITIL workflow to ensure the team always delivers high levels of service.
About Riverford
We're mad about organic veg. It's at the core of everything we do. We love to grow it, pack it into boxes and deliver it to customers' doorsteps around the UK. This takes a lot of brilliant people, with a range of skills and knowledge.
Riverford began in 1986, with a few acres of veg, a wheelbarrow and a beaten up 2CV for deliveries. We've grown into a successful e-commerce business, with four farms, three packhouses, a fleet of vans and drivers, a wholesalers, butchery, organic restaurant and pub. We employ people across many areas including IT, Logistics, Sales, HR, Finance and Marketing (and more besides).
Our culture and values set us apart from other businesses. Riverford is a friendly, informal place to work, with a passionate, entrepreneurial spirit. We're committed to providing a fair deal for growers, customers and staff.
What you'll be doing
Our helpdesk is the pulse of IT here at Riverford. It is the way in which all of our internal customers and franchisees can interact with us as a department and as such customer service is paramount. As part of the operations team, you will be responsible for capturing issues, administrating systems and raising large issues to our development teams. You will be working with Zendesk, our ticketing system, and following an ITIL workflow to ensure the team always delivers high levels of service.
This role is a great opportunity to either develop yourself further if you already have some IT helpdesk experience or even begin your IT career with us. Demonstrate to us some genuine enthusiasm and a passion for technology then we could offer you the training and support to get you started on our IT helpdesk. Exceptional customer service and communication skills will be really important as you will be supporting a range of stakeholders with their IT issues.
You will need to be willing to work shifts – our business does not just work 9-5 so the support team needs to be flexible too. Our rota runs 7 days per week from 6.30am to 8.00pm. You will also be expected to cover some
on-calls.
Whether you are just starting out or looking to develop your skills further, you will want to work with like-minded and highly capable people to deliver fantastic ethical and delicious products powered by the systems YOU support.
Your experience
You will ideally have a good understanding of technology through academia or experience. Preferably you will have already worked on a service desk / IT support, working with teams, focused around delivering systems and support for a fast paced company. Most importantly you will have made a difference in previous roles, contributed real value and helped to deliver high quality new features.
You will ideally have a good understanding of technology through academia or experience. Preferably you will have already worked on a service desk / IT support, working with teams, focused around delivering systems and support for a fast paced company. Most importantly you will have made a difference in previous roles, contributed real value and helped to deliver high quality new features.
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
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