Customer Service Agent for Luxury Car Brand in The Netherlands

A leader in the luxury car brand industry is looking for qualified Customer Service Agents to join their international team in Maastricht, the Netherlands. Are you looking to gain beneficial experience abroad that will help to boost your career? Then this is the perfect opportunity for you.

What are you going to do

The company
This German company is a frontrunner in the car brand industry with a wide range of luxury cars in its arsenal. With more than 25 different nationalities working at their Customer Assistance Center in Maastricht, this company seeks to diversify and expand their skilled team of Customer Service Agents with your unique set of skills and expertise. 

The job
As a Customer Service Agent for the UK market your mainly responsibility will be to handle incoming work (phone calls, email, social media) from B2B customers and respond to the queries in a timely and professional manner. Additionally, you will accurately document work related activities in the relevant ticketing system according to established policies and procedure and, if necessary, coordinate with internal/external stakeholders to resolve complex enquiries and complaints related to the scope of support. You will also handle after-sales issues, technical and products topic and general company related inquiries.

Working in Maastricht
Maastricht is a diverse and culturally rich city that is worthy of a visit, let alone working there! All bases are covered when it comes to transportation, restaurants and attractions. Maastricht is especially known for it's historical value, which means you'll never run out of things to do.

What we offer

  • Salary of €2,111 gross per month plus result oriented bonuses
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
  • Holiday allowance: 8% of annual salary
  • Collective health insurance at discounted rates
  • Transportation plan: free bike every 3 years, free public transport or fuel costs (€ 130 per month)
  • Opportunity to grow and progress within the company

What we ask:

  • At least finished college A levels
  • Previous customer service experience required
  • You are fluent in English (C2 level) and have excellent grammar and writing skills
  • Able to prioritise, analyse, plan and co-ordinate with a high workload
  • Advanced negotiation, problem solving and analytical thinking skills
  • Good knowledge of culture and geography of the UK/Ireland
  • Available for at least 1 year

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible! If you have any questions feel free to contact me at a.anggariani@youngcapitalinternational.com or +31683012589.

Extra information

Education Level
College, University
Location
Foreign: Abroad
Working hours per week
36 - 40
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
€2,100 Per Month
Responsible for
Dealing with enquiries and complaints
Published at
28-08-2019
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
No
Languages
English

Foreign: The Netherlands | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Graduate Jobs | Full Time Jobs | College | University

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