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Customer Service Advisor in Ashby-de-la-zouch

Customer Service Jobs | Call Centre Staff | Evening Job | Secondary School

Our client, an established outsource customer service contact centre based in Ashby de-la-zouch, are recruiting for a number of Customer Service Advisors to match increased client requirements.

Job Description

This is a fast paced, ever changing working environment. Successful candidates will be able to demonstrate:

  • Excellent communication skills, both written and verbal
  • The ability to prioritise a customer's needs
  • Good problem solving skills to ensure all customers receive a great level of service
  • Reliability - poor attendance & lateness have a direct impact on your team's ability to perform to the required level
  • Flexibility - This position will require employees to work on a flexible shift pattern which starts as early as 07:00 with evening finishes
  • A decent level of computer literacy
  • It would be advantageous, but not essential, for candidates to;
  • Have experience in a similar contact centre environment
  • Have experience dealing with customer complaints
  • Have an understanding of the Microsoft Office Package

Responsibilities and Duties

Working on behalf of a national railway transport company providing customers with the support that they require. Job responsibilities include:

  • Handling of customer feedback
  • General enquiries relating to train timetables
  • Giving customers support with any queries or problems
  • Complaint handling
  • Updating/ maintenance of the customer database

There are genuine opportunities to progress quickly within this company for employees who show the drive, commitment & enthusiasm to succeed in a challenging but rewarding, customer orientated environment.

If this sounds like you, we want to here from you! Please do not wait to apply. We are anticipating a high volume of interest in these openings.

The part-time hours available are evenings Monday- Friday. Shifts between 7AM-10PM Saturday-Sunday

What we offer:

  • Consistent evening and weekend part-time hours

We ask:

  • Minimum degree: GCSE or equivalent
  • Minimum work experience: Preferable to have some experience in customer service
  • Availability to work evenings and weekends
  • Age: 18+
  • Proof of eligibility to work in the UK

Further Information

Education Level
Secondary School
Location
Ashby-de-la-zouch
Type of Contract
Evening Job
Salary indication
Between £7.50 and £8.25 per hour
Responsible for
Dealing with customers queries
Published at
02-11-2017
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
No
Languages
English