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Customer Care Agent in London

Anne Jagger Recruitment is working with a high growth online start-up based in West London. We are seeking Customer Care Agents to work in a small and friendly team where 60% of the management team are former interns.

What are you going to do

This is an exciting opportunity to join a growing start-up with unlimited opportunities for progression for the right candidate.

Key Responsibilities:

  • Handling all customer enquiries, queries and complaints while maximising customer satisfaction
  • Contribute to CRM and customer engagement strategy
  • Provide the team with insights into the voice of the customers
  • Manage customer communication through different channels (Voice, Email, Chat, Social)
  • Telephone campaigns to new and returning customers
  • Various admin tasks as required by the business

This role would ideally suit a candidate with previous customer service experience preferably with experience working in a start-up environment.

Please do also visit our website to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

What we offer

The company are looking for pay in the region of £18,000 depending on skills and previous experience.

  • 22 days of holiday (plus bank holidays) increasing by a day each year up to 25
  • Coffee, tea and fruit provided every day
  • Wine and beer provided every Friday evening
  • Free gym membership after 6 months
  • Childcare vouchers
  • Quarterly all-company socials
  • Salary increase after probation completion

What we ask:

  • Minimum degree: Secondary School
  • Minimum work experience: Customer Service Experience
  • Excellent spoken and written English
  • Follow communication procedures, guidelines and policies
  • Effectively manage large amounts of incoming calls
  • Professional & confident phone manner and excellent problem solving ability
  • Ability to effectively multi-task and handle multiple channels
  • Ability to understand and work towards team and individual KPIs
  • Go the extra mile to engage and please our customers

Extra information

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Education Level
Secondary School, College, University
Working hours per week
1 - 40
Type of Contract
Temporary Full Time
Salary indication
£18,000 Per Year
Responsible for
Customer Care
Type of Job
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

London | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Temporary Full Time | Secondary School | College | University

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