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Helpdesk Engineer Apprentice in Knaresborough

Currently seeking an ambitious individual with a passion for IT to join a fantastic team as a helpdesk Engineer

What are you going to do

If you are a good communicator and interested in solving problems, this job will be a perfect fit for you! Working just outside Leeds in the Wetherby area, this opportunity will help any eager IT enthusiast improve their skills and knowledge alongside working within exciting environment.

Key Responsibilities:

  • The role will entail many different exciting responsibilities and aspects such as:
  • Answering customer support calls and logging them on the company database
  • Providing 1st line support directly to customers, colleagues and partners
  • Communicating effectively with customers, suppliers and partners by telephone, email and in person
  • Assisting with IT installation and implementation projects and tasks
  • Providing internal IT support for colleagues and internal IT systems
  • This is a good opportunity to real life problems and solutions whilst developing a strong background in IT support

What we offer

  • Opportunity to gain experience in support and solutions environment
  • Career development
  • Microsoft Qualifications through apprenticeship

Salary: £150.00 per week

What we ask:

  • A minimum of 5 GCSEs - C and above ( Grade 3 and above)
  • Enthusiasm and passion for IT
  • Excellent communication skills both written and verbal.
  • High attention to detail and problem solving skills
  • Ability to work well in a team and individually
  • Open to new ideas and learning new skills


Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Additional Information:

Working hours, Monday to Friday 8:30 – 5:30

Closing date:

30 January 2018

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

Education Level
University, Secondary School, College, Other
Working hours per week
1 - 40
Type of Contract
Internships, Temporary Full Time, Graduate Internship, Placements
Salary indication
£150.00 Per Week
Type of Job
Technical, ICT
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Technical Jobs | ICT Jobs | Internships | Temporary Full Time | Graduate Internship | Placements | University | Secondary School | College | Other

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